Author Topic: United Mileage Refund Question  (Read 3998 times)

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
United Mileage Refund Question
« on: July 29, 2013, 02:51:33 PM »
I made an award ticket TLV to NYC and then (a free additional leg to) LAX. United rep offered me to refund the NYC to LAX portion of the miles. Can I believe her? While I see already online that the ticket is canceled can I trust her that I will get back the miles?  She is not sending me any confirmation email.
« Last Edit: July 29, 2013, 02:59:19 PM by Bostener »
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 6887
  • Total likes: 62
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: United Mileage Refund Question
« Reply #1 on: July 29, 2013, 05:06:07 PM »
which miles is she supposed to refund you?
Love me or hate me. I still love you.

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #2 on: July 29, 2013, 05:29:27 PM »
which miles is she supposed to refund you?

NYC to LAX.
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 6887
  • Total likes: 62
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: United Mileage Refund Question
« Reply #3 on: July 29, 2013, 05:35:51 PM »
Huh? You spent miles for the NYC-LAX leg?
Love me or hate me. I still love you.

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #4 on: July 29, 2013, 05:38:06 PM »
United rep first told me if I want back the full 60k miles (Its a one way business) I said sure. She then came back  that it got denied and can only do 30k. They will not send a confirmation email. I just have to wait a few days till I see it in my account.

Can I trust them or do I risk just loosing the ticket.
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #5 on: July 29, 2013, 05:54:50 PM »
Huh? You spent miles for the NYC-LAX leg?

Again, I used 60k one way business TLV to NYC to LAX. TLV to NYC I used already but not the LAX leg. So when they promise a refund she'll I believe it.
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline PlatinumGuy

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Apr 2011
  • Posts: 14958
  • Total likes: 2421
  • DansDeals.com Hat Tips 11
    • View Profile
Re: United Mileage Refund Question
« Reply #6 on: July 29, 2013, 05:55:35 PM »
It's possible to get a full refund in such a scenario, but you have to fall upon a really dumb agent.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #7 on: July 29, 2013, 07:46:39 PM »
Do I have reasonable chances of getting back 25k (NYC to LAX business)?
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline PlatinumGuy

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Apr 2011
  • Posts: 14958
  • Total likes: 2421
  • DansDeals.com Hat Tips 11
    • View Profile
Re: United Mileage Refund Question
« Reply #8 on: July 29, 2013, 07:49:05 PM »
Do I have reasonable chances of getting back 25k (NYC to LAX business)?
Not a chance
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #9 on: July 29, 2013, 08:01:52 PM »
It's possible to get a full refund in such a scenario, but you have to fall upon a really dumb agent.

So 60k maybe but 25k "Not a chance"?
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3025
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: United Mileage Refund Question
« Reply #10 on: July 29, 2013, 11:37:41 PM »
Yah bec it's either all or nothing . Partial will almost never happen

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #11 on: July 30, 2013, 12:41:15 AM »
Just tell me if this is your  experience or your guess.
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Online Moishebatchy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2011
  • Posts: 7278
  • Total likes: 150
  • DansDeals.com Hat Tips 23
    • View Profile
  • Location: Jerusalem
  • Programs: Arzei Makolet Platinum, Yossi's Makolet Silver, Yesh! Gold, Rav Kav Dirt
Re: United Mileage Refund Question
« Reply #12 on: August 04, 2013, 08:52:55 PM »
So 60k maybe but 25k "Not a chance"?

Yes. Definitely all or nothing.

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #13 on: August 04, 2013, 10:36:24 PM »
If you would be desperate for the refund what would you do?
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 6887
  • Total likes: 62
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: United Mileage Refund Question
« Reply #14 on: August 04, 2013, 10:50:28 PM »
Spend $50k on your UAMPE.
I think you're dreaming, move on.
Love me or hate me. I still love you.

Online Moishebatchy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2011
  • Posts: 7278
  • Total likes: 150
  • DansDeals.com Hat Tips 23
    • View Profile
  • Location: Jerusalem
  • Programs: Arzei Makolet Platinum, Yossi's Makolet Silver, Yesh! Gold, Rav Kav Dirt
Re: United Mileage Refund Question
« Reply #15 on: August 05, 2013, 01:04:10 AM »
Spend $50k on your UAMPE.
I think you're dreaming, move on.

Why $50k?

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #16 on: August 05, 2013, 01:41:03 AM »
Spend $50k on your UAMPE.
I think you're dreaming, move on.
Thanks :)

Any other ideas?
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 6887
  • Total likes: 62
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: United Mileage Refund Question
« Reply #17 on: August 05, 2013, 09:40:32 AM »
Why $50k?
He said he wants back 60k, so in order to get 60k he has to spend 50k on his UAMPE card.
If you don't get the math, I'm afraid you'll have to go back to seminar.
Love me or hate me. I still love you.

Offline Bostener

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1502
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: United Mileage Refund Question
« Reply #18 on: August 05, 2013, 11:22:09 AM »
Wow!
My ticket from NYC to LAX was canceled!
Again my original ticket was TLV to LAX with a stop in NYC, an award ticket.
A few weeks ago I want from TLV to NYC and today I should have used the NYC to LAX portion of the ticket. However, United canceled it saying no open jaw tickets on a one way!

    “A stopover is permitted on roundtrip award travel only. One stopover is permitted, unless otherwise noted. Additional mileage may be required for Saver Awards within the mainland U.S., Alaska and Canada.”


https://www.united.com/web/en-US/content/mileageplus/awards/travel/types.aspx
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Online Moishebatchy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2011
  • Posts: 7278
  • Total likes: 150
  • DansDeals.com Hat Tips 23
    • View Profile
  • Location: Jerusalem
  • Programs: Arzei Makolet Platinum, Yossi's Makolet Silver, Yesh! Gold, Rav Kav Dirt
Re: United Mileage Refund Question
« Reply #19 on: August 05, 2013, 12:39:41 PM »
He said he wants back 60k, so in order to get 60k he has to spend 50k on his UAMPE card.
If you don't get the math, I'm afraid you'll have to go back to seminar.

IIUC, he was referring to the 25k. But whatever...