i was told suite upgrades are almost impossible even with lots of availability
anyone ever get one?
Went last 3 summers 5 day 5 day 7 day stays all on points
Each year got an executive suite and they have gotten much better in quality since new GM took over
1st year I went was great 2nd year was a disaster and wrote to them about it they gave me back half the points I used for the booking told me they just had a staff turnover and weren't equipped for the summer rush .and past summer was really really nice and they did an amazing job taking care of all my needs