It's not there.
Than I guess SM is the way to go.
(BTW, once an SM rep misunderstood me and removed one of my closed cards from my online profile. Since it was closed, the system wouldn't let me manually re-add it, but after I SM'd, they re-added it and now I see it online. Maybe it will work for old cards as well)
I have one from 2012 still there.
You mean it was closed on 2012, right?