HELP !!!!!!!!!! CHASE Online Banking

[Miracle]

Hi,

I tried signing into my Chase online banking and I got this message:

We're sorry - we suspended your access to chase.com because of recent activity on your account. To re-activate your access, please call us at 1-877-691-8086 and choose option 3. If you are outside the U.S., please call us at 1-713-427-6380. Commercial customers please contact your Client Service Professional or Client Service Officer.

I called them and answered the 'security questions' they asked but I "got them wrong!"  How the heck does that happen? I honestly think they have the wrong answers written down because the four questions asked were:

1) What month is my birthday?
2) What month is ______________ born (my dad)
3) What age is ___________ (my dad)
4) What age is ___________ (my mom)

THAT'S NOT POSSIBLE I ANSWERED INCORRECTLY! THESE ARE PERSONAL QUESTIONS WHICH I KNOW THE ANSWERS TO!

The rep said since I got something wrong, I can not get this account open until I go into the branch. I LIVE IN ISRAEL! I am not about to fly in to see a rep in person. "There's absolutely nothing I can do for you. You must come in."

I spoke to the supervisor and they said the same thing.

WHAT AM I TO DO IN THIS SITUATION??

I've asked to be transferred to the Manager but they don't have high hopes... Until this is straightened out, I would love to hear from you!

Thanks

[Miracle]

PS Just realized this might have been posted in the wrong forum, I apologize.

How do I move it?

[Yeki89]

Report to mod button, bottom right corner

[htg123]

Unfortunately your chances of getting re-open without going in person is tough...If you can convince them for you to mail or email them some of your ID they may be able to work something out... Hope it all works out

[Miracle]

Report to mod button, bottom right corner

I just checked, this forum is for online banking too... It's in the right place...

Update: I keep asking the person to send me to someone higher than them.. This is the 4th "higher" person. THEY AREN'T DOING ANYTHING FOR ME! I'M STUCK AND SO IS MY MONEY!

[htg123]

I just checked, this forum is for online banking too... It's in the right place...

Update: I keep asking the person to send me to someone higher than them.. This is the 4th "higher" person. THEY AREN'T DOING ANYTHING FOR ME! I'M STUCK AND SO IS MY MONEY!

You dont have a debit card?

[mordy44]

Anyone having log-in issues?

[Miracle]

You dont have a debit card?

No. I just signed up for a CHase Checking account yesterday!

[Miracle]

Anyone having log-in issues?

Yes, I had issues in BOTH accounts and "failed" my verification process.

NOW they are closing down the checking account I made.

[HowYaDoin]

anybody else besides for mr. miracle having login issues the site isnt even loading for me

[meshugener]

Don't worry, chase.com is down.
Probably a cyberattack.

[Miracle]

anybody else besides for mr. miracle having login issues the site isnt even loading for me

Now it doesn't load for me either. I've told the Operational Manager about this.

I wouldn't call in and take any 'security' questions because I honestly think they have a problem with their machines or something because  LIKE I SAID< there's NO WAY i could have gotten the answers wrong!

[ilherman]

Yup. probably chase website is down.

[compddd]

Chase.com was slow as dirt all day yesterday for me.

[Marco Polo]

Back up, but really slow.

[george]

Up and smooth for me.

[ilherman]

Back up, but really slow.

Yeah I was wondering if its my internet.....

[Shreknit]

Still down here

[SGF]

Chase.com was slow as dirt all day yesterday for me.

Wasent working before, but works fine now.

[SearchGuy]

New bank account created online from an Israeli IP is IMO suspicious activity, so they do suspect that you are not the one who opened the account, so they want to see you in person