Hi,
I tried signing into my Chase online banking and I got this message:
We're sorry - we suspended your access to chase.com because of recent activity on your account. To re-activate your access, please call us at 1-877-691-8086 and choose option 3. If you are outside the U.S., please call us at 1-713-427-6380. Commercial customers please contact your Client Service Professional or Client Service Officer.
I called them and answered the 'security questions' they asked but I "got them wrong!" How the heck does that happen? I honestly think they have the wrong answers written down because the four questions asked were:
1) What month is my birthday?
2) What month is ______________ born (my dad)
3) What age is ___________ (my dad)
4) What age is ___________ (my mom)
THAT'S NOT POSSIBLE I ANSWERED INCORRECTLY! THESE ARE PERSONAL QUESTIONS WHICH I KNOW THE ANSWERS TO!
The rep said since I got something wrong, I can not get this account open until I go into the branch. I LIVE IN ISRAEL! I am not about to fly in to see a rep in person. "There's absolutely nothing I can do for you. You must come in."
I spoke to the supervisor and they said the same thing.
WHAT AM I TO DO IN THIS SITUATION??
I've asked to be transferred to the Manager but they don't have high hopes... Until this is straightened out, I would love to hear from you!
Thanks