Just got off the phone with Canon Tech support. I called about an issue on my 3 year old Powershot S2-IS and was told about the Canon Loyalty program.
This program allows you to replace your current Canon camera with a Canon refurbished product. The refurbished unit carries a 6 month warranty. The following models are currently offered:
SD850 IS $150
G9 $250
EOS XT (with lens kit, same as this
http://www.amazon.com/Canon-Digital-Rebel-XT-f3-5-5-6/dp/B0007QKN22/ ) $275
Taxes extra, shipping is $10 for 2-day delivery. You must return your old / defective camera (must be a Canon). Prepaid shipping label will be provided.
Call Tech Support at 866-443-8002 or 800-828-4040 to get started.
You will need the serial number of your current camera.
Customer Loyalty Program's direct number is 866-443-8002, option 2 for digital camera upgrades.
Also see excerpt of Canon Order Confirmation at the bottom of this summary.
In-stock orders cannot be modified or canceled! That said, here are the four easy steps:
1) Specify that you have a broken Canon XYZ camera and would like to know what the loyalty upgrade options are. They will try to transfer you to a technician, but you can tell them you just want to know the prices first and the rep can give them to you.
2) Once you are ready, call again. This time, you will get transfered to a technician, who will ask you to desribe the issues. They would verify that 1) it's broken* and 2) it's out of warranty (just say you've had it for a over a year). Then, he would ask for the broken camera's serial number, your name, phone, address and email.
(*TIP: if you specify water damage, e.g., it won't turn on after it got wet, they will accept it as broken for sure)
3) The technician will give you the prices as well, then transfer you back to the loyalty program rep, who will take your name, phone, address again as well as your credit card. You will get the order number.
Shipping options:
$10 2-business days
$20 1-business day
Plus state sales tax where applicable
4) Canon will ship you the replacement camera with Fedex signature required, along with a prepaid Fedex label and a box for you to ship your broken camera to them. You must ship it to them within 10 business days to avoid unreturned product fee. You only need to ship the camera body, so you can keep all accesories (batteries, charger, straps, etc.).
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PLEASE UPDATE THE LIST HERE:
Digital SLR options, trade in any Canon DSLR to get (9/17/2009):
Canon XS, $359 (can use a film SLR camera for this)
Canon 50D Body Only, $669 (was $629 as of 2009-09-17; N/A with film camera exchange)
Canon 50D with 28-135 Lens, $799 (was $759 as of 2009-09-17; N/A with film camera exchange)
(Canon 50D N/A with film camera exchange)
Don't forget to add applicable taxes!!!
S10, S30, S40, S45, S50, S60, S70 (SX110 SI was not offered), S100, S200, S230, S300, S330, S400, S410, S500, SD100, SD110, SD200, SD400, SD550, SD600, SD630, SD700-IS, SD800-IS, SD870-IS, SD1000, S1-IS, S2-IS, G2, G5 trade for:
SX120 IS (upd 5/20/2010) - $129
SD960 IS (upd 5/20/2010) - $169
G11 (upd 5/20/2010) - $249 (out of stock though)
SD850 IS - $150
G9 - $250 - NEW price as of 8/28/08: $359 - $275
A40, A50, A60, A70, A75, A80, A95, A510, A520, A530, A540, A610, SX100IS trade for:
A1000IS (upd 12/21/2009) - $79
A1100IS (upd 7/22/2010) - $72
SD1100 (upd 10/9/2009) - $99
SD1200 (upd 02/26/2010) - $99 (might be a replacement for SD1100 above).
SD1200 (upd 7/22/2010) - $86.40
SX110IS (upd 10/9/2009) - $129
SX120IS (upd 7/22/2010) - $119.59
A400 trades for:
A460 - $79
A560 - $89
SD750 - $100
SD10 trades for:
SD890 - $150
SX110 - $175
G9 - $275
SD750/SD800 trades for (as of 06/29/10):
SX120 - $129
SD960 - $169
G11 - $229
S500 trades for (as of 4/20/10):
SX10 IS - 199
g11 - 249
rebel xs - 359
Camcorders Offtrac (6/3/2010), zr80 trades for:
DC320 $149
HR10 $349
Powershot A560 trades for: (as of 4/19/10)
sd1200 - $99
sx110 - $129
A1000 - N/A (CSR mentioned that this option will be replaced in 1-2 weeks)
Videocameras older than 2001 are also not in the program.
