Update: Tech came in, asked me what was wrong. When he heard I want a replacement laptop, he didn't bother switching any parts, told me he's just note my account that he recommends a replacement. He said I'll probably get one, we'll see if he's right.
Update: I just got off the phone with Dell, and if what the rep told me is true, I will be overjoyed.
She says they have no compatible 13 inch laptops in stock. She offered me a Studio 14 (no XPS, so a downgrade) or an XPS 16 which I think is a superior. She said it would be with an i7 processor, which means I'm not going to end up with a 'measly' core2duo spec'd machine.
I'm hoping it will be new (not refurbished), and I can convince them to spec it out. Based on the specs I'll decide if I want to keep it, or if it's worth selling so I can get something nice. If I decide do keep it, it's going to be hard migrating from a 3.5 Lb. laptop to a 6.5 Lb. laptop...