tmobile

[mancunian]

I have t-mobile. Good i popped up today (maybe)

1. Terrible service. Especially in brooklyn.
even if the map says service - its very weak and doesnt catch once it loses, only good service right next to the tower (you'll figure out exactly where the towers are) and not only in brooklyn btw - ask around...
Don't let you roam on at&t - no roaming only option or anything like that - i guess if theres no coverage it will but customer service hasnt been able to ever help me roam, they dont really want to - maybe i'll call again and push more

2. but customer service is terrible. I've been with verizon sprint at&t and tmobile. they are by far the worst.
cant get anything out of them, they dont really want to help with anything, a few times retentions offered me stuff which didnt happen - discounts, free equipment...
its a waste of time to call them.
i often change my plan if im using more minutes, and its always a fight for them to backdate it for the whole month not the following one, even though they do it every time (for example)

3. But... Is there a way i can switch my plan to this? they switched me to real bad plan - last i checked its the best they had.

And also - if anyone wants to take over a line on my plan for the next 6 months (or less) i would be incredible indebted. (right place for this?)

[AsherO]

I have t-mobile. Good i popped up today (maybe)

1. Terrible service. Especially in brooklyn.
even if the map says service - its very weak and doesnt catch once it loses, only good service right next to the tower (you'll figure out exactly where the towers are) and not only in brooklyn btw - ask around...
Don't let you roam on at&t - no roaming only option or anything like that - i guess if theres no coverage it will but customer service hasnt been able to ever help me roam, they dont really want to - maybe i'll call again and push more

2. but customer service is terrible. I've been with verizon sprint at&t and tmobile. they are by far the worst.
cant get anything out of them, they dont really want to help with anything, a few times retentions offered me stuff which didnt happen - discounts, free equipment...
its a waste of time to call them.
i often change my plan if im using more minutes, and its always a fight for them to backdate it for the whole month not the following one, even though they do it every time (for example)

3. But... Is there a way i can switch my plan to this? they switched me to real bad plan - last i checked its the best they had.

And also - if anyone wants to take over a line on my plan for the next 6 months (or less) i would be incredible indebted. (right place for this?)

Can't you roam on AT&T?

Did you try speaking to their cancellation department?  At some point they were offering $50 for unlimited voice for existing customers (longer than a year , I think).

[mancunian]

i speak with them all time.

i've asked about roaming before, i think they just always would try to send me to technical support, or to get a new phone (b/c they know i was buying loads of smartphones from them and now i use a pretty dumb phone), or get a wifi phone & router (once offered for free but didnt go through).

i said i'll call again and see when i have a chance.

they wouldnt give me the $50 one i tried.

[AsherO]

they wouldnt give me the $50 one i tried.

If it's anything like Sprint, you gotta keep trying.

[mancunian]

thats the point - nothing like sprint - from experience.

thats why im saying to stay away - you dont get your moneys worth & theres no one home to talk to about that

but if anyone does want it, your welcome on my plan

[AsherO]

thats the point - nothing like sprint - from experience.

thats why im saying to stay away - you dont get your moneys worth & theres no one home to talk to about that

but if anyone does want it, your welcome on my plan

Have you tried to convince them to waive the ETF?

[mancunian]

a million times
for every reason

btw they raise the regulatory fee (i think it is) every few months - google it

and i even switched my plan to a "no contract" plan, people were having success leaving their contracts, but no success, all it does is forfeit my upgrade eligability and im still stuck.

and they wont let me switch back, they dont offer that plan anymore. whatever - i've speant a lot of time.

i was thinking to call them a bunch of times a day till they drop me. and i heard if you curse them out on the phone they drop you. or maybe to cancel and get the collection taken off my credit - but probably not guranteed so no.

you want to try? its costing me close to $100 a month besides what the other people are paying. but i really dont think you'll get anywhere.

[AsherO]

a million times
for every reason

btw they raise the regulatory fee (i think it is) every few months - google it

and i even switched my plan to a "no contract" plan, people were having success leaving their contracts, but no success, all it does is forfeit my upgrade eligability and im still stuck.

and they wont let me switch back, they dont offer that plan anymore. whatever - i've speant a lot of time.

i was thinking to call them a bunch of times a day till they drop me. and i heard if you curse them out on the phone they drop you. or maybe to cancel and get the collection taken off my credit - but probably not guranteed so no.

you want to try? its costing me close to $100 a month besides what the other people are paying. but i really dont think you'll get anywhere.

No thank you, I don't want to try.

Have you tried BBB, FCC, FTC etc. complaints? Those would raise the heat and if you stated that you'd drop your complaint if they waived the ETF then they'll probably capitulate. Just be sure to specify you want to port your number so that they don't cancel your account before you initiate the port.

[Yellow]

I have tmobile and have never had problems with service in Chicago, but when i go out of town (new York or something) i encounter problems
The customer service really is bad also.

[mancunian]

i think i will actually - sit down for a few hours and get it done with maybe. how do i get through to fcc and ftc? or just google it?
and no need to port - been using google voice since i left sprint for not honoring my $0 a month plan

I have tmobile and have never had problems with service in Chicago, but when i go out of town (new York or something) i encounter problems
The customer service really is bad also.

ye thank you

[AsherO]

how do i get through to fcc and ftc? or just google it?

Yes.

As per Google: FCC, FTC (and/or here) and BBB.

[txtmax4]

No thank you, I don't want to try.

Have you tried BBB, FCC, FTC etc. complaints? Those would raise the heat and if you stated that you'd drop your complaint if they waived the ETF then they'll probably capitulate. Just be sure to specify you want to port your number so that they don't cancel your account before you initiate the port.

Try a simpler solution (that will probably take less phone calls...):
Choose a plan from a different carrier that you like. Call their sales dept. and negotiate with them that they will cover your etf if you move to them.
pay tmobile's etf with that money.

[aussiebochur]

Im on Tmobile.
Spent the year in Brooklyn and didnt encounter too many problems with the service, had 3G almost all the time.
Im now in the midwest were there is only AT&T and Im roaming fine.

[mancunian]

txty - i know, thanks, but actually i have verizon too 
i use tmo when i cant use verizon for whatever reason, minutes, service (yes, there are places verizon isnt good and tmo is) now its the phone...

aussie -  hard to believe, everyone i knew on tmobile had the same issue
A where in brooklyn? im in ch, sorry for not specifying
B what phone? i did notice it makes a bit of a dif. like tmo says, but still major issues.
C i dont have a 3g phone. i used to on tmobile, but i dont really remember the service - long time ago

btw i actually remember spending time in the midwest & everyone on at&t was roaming on tmo
listen i guess there in business for some reason...
and not only google

[aussiebochur]

I have the Nexus One.
Eastern Pkwy specific enough?
The only place I had an issue was downstairs 770. Then again shule isnt the place to speak, even 770...

[AsherO]

I have the Nexus One.
Eastern Pkwy specific enough?
The only place I had an issue was downstairs 770. Then again shule isnt the place to speak, even 770...

I think shuls (and other public places) should have faraday cases.

[aussiebochur]

I think shuls (and other public places) should have faraday cases.

Don't let yeshivas find out about these...
Probably cost too much anyway.

[mancunian]

i actually lose service walking down eastern pkwy. around new york av till bkln its ok - then very often gone. downstairs 770 i have service under the veiber shul and towards the back & sides, as long as i stay away from the middle i have one bar. but once i lose it i have to go outside and take out the battery again or whatever.
upstairs no service.

i used to live on ep - no service at home.

kingston is full service though

for specifics

[AsherO]

Don't let yeshivas find out about these...
Probably cost too much anyway.

Yeah, they're currently cost-prohibitive AFAIK, but I meant it ideally.

[aussiebochur]

i actually lose service walking down eastern pkwy. around new york av till bkln its ok - then very often gone. downstairs 770 i have service under the veiber shul and towards the back & sides, as long as i stay away from the middle i have one bar. but once i lose it i have to go outside and take out the battery again or whatever.
upstairs no service.

i used to live on ep - no service at home.

kingston is full service though

for specifics

So where's the tower?