Author Topic: Strange orbitz situation  (Read 2110 times)

Offline Alexsei

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Strange orbitz situation
« on: August 27, 2013, 10:45:51 AM »
I booked 3 pax on jul. 18, flight is tomorrow they sent me a "Prepare for your trip" email today i noticed something strange: there's only 2 pax on reservation, i checked all airline websites and cmt and only 2 pax appear !
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Offline sky121

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Re: Strange orbitz situation
« Reply #1 on: August 27, 2013, 10:46:34 AM »
Did you call Orbitz? Or the airline?
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Offline Marco Polo

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Re: Strange orbitz situation
« Reply #2 on: August 27, 2013, 10:46:36 AM »
I booked 3 pax on jul. 18, flight is tomorrow they sent me a "Prepare for your trip" email today i noticed something strange: there's only 2 pax on reservation, i checked all airline websites and cmt and only 2 pax appear !
Do you have a confirmation email showing 3 pax?
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Offline Saver2000

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Re: Strange orbitz situation
« Reply #3 on: August 27, 2013, 10:46:53 AM »
I booked 3 pax on jul. 18, flight is tomorrow they sent me a "Prepare for your trip" email today i noticed something strange: there's only 2 pax on reservation, i checked all airline websites and cmt and only 2 pax appear !
Do you have the original email confirmation? What does that show?

Offline Alexsei

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Re: Strange orbitz situation
« Reply #4 on: August 27, 2013, 10:47:46 AM »
Do you have a confirmation email showing 3 pax?
Yes
Do you have the original email confirmation? What does that show?
3 pax and 3 tik numbers
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Offline Marco Polo

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Re: Strange orbitz situation
« Reply #5 on: August 27, 2013, 10:53:26 AM »
Yes3 pax and 3 tik numbers
Then,
 
Did you call Orbitz? Or the airline?
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Offline Alexsei

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Re: Strange orbitz situation
« Reply #6 on: August 27, 2013, 10:54:49 AM »
Did you call Orbitz? Or the airline?

On phone with them for 45 minutes already being transferred back and forth
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Offline Marco Polo

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Re: Strange orbitz situation
« Reply #7 on: August 27, 2013, 10:55:39 AM »
On phone with them for 45 minutes already being transferred back and forth
Hopefully they can fix it for you.

They should compensate you something for all this trouble.
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Offline Alexsei

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Re: Strange orbitz situation
« Reply #8 on: August 27, 2013, 10:58:40 AM »
Hopefully they can fix it for you.

They should compensate you something for all this trouble.
I'm now on a trip in the comfort of my own home to philippines or india idk............
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Offline Alexsei

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Re: Strange orbitz situation
« Reply #9 on: August 27, 2013, 11:19:58 AM »
Reservation was separated, they gave me the record locator for separate reservation, confirmed it with airline. 

They gave me a $50 future travel voucher valid for 1 year from issue date
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Offline YOSEF

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Re: Strange orbitz situation
« Reply #10 on: August 27, 2013, 10:41:10 PM »
Not trying to criticize.... in the future, if you have a ticket number, you can call airline and ask for record locator, and sometime even get it online.

Offline PlatinumGuy

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Re: Strange orbitz situation
« Reply #11 on: August 27, 2013, 10:50:28 PM »
Not trying to criticize.... in the future, if you have a ticket number, you can call airline and ask for record locator, and sometime even get it online.

Passenger name and flight is enough.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline YOSEF

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Re: Strange orbitz situation
« Reply #12 on: August 28, 2013, 07:07:35 AM »
True.

I meant if you have a ticket number, obviously something is amiss, as opposed to without it, maybe orbitz had a glitch or you messed up, but with a ticket #, the airline can tell you what's going on.

Offline Alexsei

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Re: Strange orbitz situation
« Reply #13 on: August 28, 2013, 11:58:07 AM »
this way i got $50 compensation
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Offline ice man

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Re: Strange orbitz situation
« Reply #14 on: September 11, 2013, 01:14:53 AM »
this way i got $50 compensation
Yeah, but a whole lot of hassle

Offline Alexsei

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Re: Strange orbitz situation
« Reply #15 on: September 11, 2013, 12:42:57 PM »
Yeah, but a whole lot of hassle

Not really just a long phone call on speaker phone :)
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