kg, I would bet the lot is separately owned. It's actually very believable that someone would buy the lot (not the store or mall) just to set up this printing press of a scam. The general concept of watching whether people are parking in the lot and going to shop elsewhere, then towing them, is not a problem at all. The issue is the way they go about doing it. That's where they are violating consumer protection laws. Did you read any of the links in this thread?