Author Topic: Disputing charge - penalty  (Read 394 times)

Offline importantq

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Disputing charge - penalty
« on: January 09, 2021, 06:30:08 PM »
Hi, JetBlue charged my card double for something. I can call and tell them what a headache and get some compensation, but donít want to wait the line....

So hereís my question:

Should I dispute with my credit card or will this impact me in the future (blacklist me)
In general, does a dispute ever harm you?
I hear that a business is charged $20 when someone disputes.

Offline Sam Finkelstein

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Re: Disputing charge - penalty
« Reply #1 on: January 09, 2021, 07:21:43 PM »
As far as the $20 charge, thatís Fake News.
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Offline Sam Finkelstein

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Re: Disputing charge - penalty
« Reply #2 on: January 09, 2021, 07:22:14 PM »
But you canít initiate a chargeback until you try contacting the merchant.
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Offline iluv2travel

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Re: Disputing charge - penalty
« Reply #3 on: January 09, 2021, 07:30:54 PM »
As far as the $20 charge, thatís Fake News.

No its not. Depending on who the merchant processor is the fee is on average $25 for the business the dispute is opened against. For a business the size of Jet Blue it might not make much of a difference or they may even have an agreement not to be charged at all. But there is most certainly such a thing as a charge back fee when a customer disputes a charge.

Offline Sam Finkelstein

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Re: Disputing charge - penalty
« Reply #4 on: January 09, 2021, 07:33:18 PM »
No its not. Depending on who the merchant processor is the fee is on average $25 for the business the dispute is opened against. For a business the size of Jet Blue it might not make much of a difference or they may even have an agreement not to be charged at all. But there is most certainly such a thing as a charge back fee when a customer disputes a charge.

I fight chargebacks for a living and have never seen such a fee.
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Offline Definitions

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Re: Disputing charge - penalty
« Reply #5 on: January 09, 2021, 07:36:01 PM »
I fight chargebacks for a living and have never seen such a fee.
Is this a general rule for all businesses?

Offline Sam Finkelstein

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Re: Disputing charge - penalty
« Reply #6 on: January 09, 2021, 07:36:51 PM »
Is this a general rule for all businesses?

I stand corrected Ė checked some statements and itís lumped together with the rest of the fees.
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Offline importantq

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Re: Disputing charge - penalty
« Reply #7 on: January 09, 2021, 08:05:10 PM »
So, whatís the best move?

Do I need to worry about blacklisting? Or should I wait the line and talk it out?

Offline ckmk47

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Re: Disputing charge - penalty
« Reply #8 on: January 09, 2021, 09:54:32 PM »
I realize JetBlue is a big corporation, but I think a mistake should be brought to the attention of the business before it's disputed.
Dial into jetblue, put it on speaker phone, and keep surfing DDF and the web until they pick up.
there's even the idea of them calling you back.  IDK how to do it for JetBlue, but there are some magic phone numbers for some corporations.