rewards
try the general way.
here is their response from general questions
Dear -------- -------,
I apologize for any I apologize for any inconvenience
caused to you.
I would like inform you that you have already received the
2 Hyatt Free award nights which was on completion of the
first transaction. Please allow 10 days from the first
purchase your Hyatt Credit Card for the 2 award nights at
any Hyatt to be deposited into your Hyatt Gold Passport
account.
Additionally, I have also added the $75 statement credit
on your account and you will see this adjustment on your
--/--/2012 statement.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,
Giselle Braganza
E-mail Customer Service Advisor
1-800-436-7927
Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.