After trying a nice few times to get the $75.00 credit, this is their final answer, I’m posting it to give a heads up to anyone else to make a booking THE day that they apply for the card. (I guess you can cancel the reservation afterwards
).
Thank you for contacting us regarding your Hyatt Credit
Card from Chase.
Our records indicate that your account was opened with an
offer to receive 2 Free Awards Nights after first
purchase. The offer to receive an additional $75
statement credit was for customers who had made a
reservation online with Hyatt and opened the Chase credit
card account the same day. If you have met this
criteria, please provide us with the location of the Hyatt
Hotel so that we may confirm the booking date to compare
that with your application date.
If it is determined that a hotel booking was made on the
date of your application we will be happy to honor your
request for the $75 statement credit. If a hotel booking
was not made or was not done on the same date of the
application, we are unable to honor the request for the
statement credit.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,
Giselle Braganza
E-mail Customer Service Advisor