Author Topic: Flight cancelled- stuck in us for RH need major advice!  (Read 1795 times)

Offline bookwrm

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Flight cancelled- stuck in us for RH need major advice!
« on: September 03, 2013, 10:54:58 PM »
Three months ago my husband and I booked mileage tickets to London for RH and YK. Well today was travel today, we went to Newark am made it Toronto without any problems. Once we got to Toronto, we found out our flight to lhr was Cancelled. The last flight out, which would get us there before the chag is oversold. We are stuck in Toronto. The goal now is to get back to ny, stay for the holiday and get to lhr for YK.

Question is: how can we be compensated? This is ridiculous! We are stuck my husband wa s supposed to be chasan, a community has been let down. This is just a nightmare

I called united and there wasn't anything they could do.

Offline ckmk47

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #1 on: September 03, 2013, 11:36:59 PM »
I have no advice.  I'm just writing to express sympathy.  Oy!

May your year be filled with good news and satisfying experiences.

Offline AJK

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #2 on: September 04, 2013, 12:41:37 AM »
Three months ago my husband and I booked mileage tickets to London for RH and YK. Well today was travel today, we went to Newark am made it Toronto without any problems. Once we got to Toronto, we found out our flight to lhr was Cancelled. The last flight out, which would get us there before the chag is oversold. We are stuck in Toronto. The goal now is to get back to ny, stay for the holiday and get to lhr for YK.

Question is: how can we be compensated? This is ridiculous! We are stuck my husband wa s supposed to be chasan, a community has been let down. This is just a nightmare

I called united and there wasn't anything they could do.

There are no other flights that leave to London, even on other airlines, that would get you there in time?

If there are, demand that you be put on one immediately, even if it means in business class.

Thoughts are with you.
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Offline MEIR613

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #3 on: September 04, 2013, 12:45:40 AM »
There are no other flights that leave to London, even on other airlines, that would get you there in time?

If there are, DEMAND that you be put on one immediately, even if it means in business class.

Thoughts are with you.
That's the kicker.

Offline smart brit

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #4 on: September 04, 2013, 12:56:11 AM »
If you can get back to nyc and catch the morning flight to London with virgin Atlantic you should make it

Offline bookwrm

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #5 on: September 04, 2013, 01:33:58 AM »
Thanks all :)

Air Canada is sending us back to NYC in the morning (home) and we are going to London on Sunday, via Toronto. The airline did put us up for the night, which is good. Just really upset about the whole thing. My husband was supposed to be chasan and well, that's not going to happen.

Hoping to call united tomorrow/sat night and see what compensation they can give.

Chag sameach all

Offline ckmk47

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #6 on: September 04, 2013, 02:02:42 AM »
Info to all:

Yom tov at 7:25 pm.  5 hour time change . 7 hour direct flight

get there at candle lighting if leave at 7 am. on direct.  None on matrix. or to NY tonight to get on a direct NY - london early in the am.

Offline Side incomer

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #7 on: September 04, 2013, 02:46:50 AM »
Info to all:

Yom tov at 7:25 pm.  5 hour time change . 7 hour direct flight

get there at candle lighting if leave at 7 am. on direct.  None on matrix. or to NY tonight to get on a direct NY - london early in the am.
VS gets you in before candle lighting.
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Offline bookwrm

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #8 on: September 04, 2013, 07:39:41 AM »
We landed from Newark to Toronto at 8 pm. It wasn't until 9 (50 minutes before the flight) that the board said our flight was cancelled. We then waited by customer service for over an hour until a supervisor came over to help. By the time any real help was given it was too late.

Oh, and when we went to get our luggage it wasn't there, someone had moved many of the lhr bound luggage a elsewhere and the guy at the desk couldn't help us.

It was a baaaad night

Offline Centro

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #9 on: September 04, 2013, 09:09:59 AM »
It was a baaaad night
תכלה שנה וקללותיה תחל שנה וברכותיה

Offline bookwrm

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #10 on: September 04, 2013, 10:04:27 AM »
תכלה שנה וקללותיה תחל שנה וברכותיה

Amen!

Oh and they (air Canada) can't find one of our suitcases. No idea if it is in Newark, Toronto, London or on the way to lga. The big item in the suitcase: brand new shabbos wig.
Hopefully when we get home united will be able to she's some light

Offline Marco Polo

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #11 on: September 04, 2013, 10:05:28 AM »
Amen!

Oh and they (air Canada) can't find one of our suitcases. No idea if it is in Newark, Toronto, London or on the way to lga. The big item in the suitcase: brand new shabbos wig.
Hopefully when we get home united will be able to she's some light
Make sure you keep a list of all the things going wrong so you can lay it all on them when you want your compensation.
Quaerite et Invenietis.

Offline bookwrm

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #12 on: September 04, 2013, 10:45:45 AM »
Make sure you keep a list of all the things going wrong so you can lay it all on them when you want your compensation.


Ha ha, oh yes! Hopefully the list will stop growing soon! Seriously air Canada is so incompetent!

Would I be complaining to united or air Canada or both?

Offline raphy781

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #13 on: September 04, 2013, 11:39:23 AM »

Ha ha, oh yes! Hopefully the list will stop growing soon! Seriously air Canada is so incompetent!

Would I be complaining to united or air Canada or both?
Obviously try both. Get whatever you can.

Offline Centro

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Re: Flight cancelled- stuck in us for RH need major advice!
« Reply #14 on: September 09, 2013, 11:59:06 AM »
So how was yom tov?
Found your luggage? Got compensation?
AND got a flight?