Spent over an hour on the phone today with NYS Department of Taxation trying to figure out some discrepancies on my account. Finally when I insisted on talking to a supervisor everything was sorted and explained to my satisfaction in less than 10 minutes. Got a call back from same supervisor a couple of hours later telling me that he looked further into my account after our conversation and found a couple of hundred dollars that were owed to me, and were unaccounted for. Unfortunately they can't EFT it, so I'll have to wait for the check.