Author Topic: American Airlines Horrible Experience  (Read 7662 times)

Offline Wheelerdealer

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Re: American Airlines Horrible Experience
« Reply #20 on: September 15, 2013, 01:49:03 PM »

Was the plane boarded?

Are you sure it was 25 minutes and not less? So you were at the gate by 6:25p?

Assuming I understand correctly, and I'm inclined to agree that some of the details are missing, you would be entitled to IvDB (involuntarily denied board) compensation which I believe is $800 or maybe $1000 plus accomodations, IIRC.
i was there by 625pm!!!
There were other people that were there that saw what was going on and were completly shocked as to what was going on!!!!!
How do i go about getting the ivdb compensation??

Offline Side incomer

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Re: American Airlines Horrible Experience
« Reply #21 on: September 15, 2013, 01:58:00 PM »
Was this a mileage ticket or a paid ticket?
If paid, was this paid via third party's credit card?
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Offline sky121

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Re: American Airlines Horrible Experience
« Reply #22 on: September 15, 2013, 02:01:52 PM »
I had an incident on an award ticket (9K Rt)  where they treated my grandparents pretty disgusting. It was just their words against the agent but AA gave them each a $100 voucher.  And they had an AA rep call them and apologize. 

"Not all who wander are lost"

Offline YOSEF

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Re: American Airlines Horrible Experience
« Reply #23 on: September 15, 2013, 02:41:10 PM »
I would assume this was a rewards ticket, as the OP had priority acess.

To get IVDB, you need to file a complaint, probably with the DOT, but I don't know for sure.

It may come down to your word against theirs. I'd first call the airline and ask what they have the ticket down as: no show etc.

Offline joeb1

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Re: American Airlines Horrible Experience
« Reply #24 on: September 15, 2013, 05:24:23 PM »
Don't take AJK too seriously he just didn't like the way you wrote "costed" twice.  ;)

Offline AJK

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Re: American Airlines Horrible Experience
« Reply #25 on: September 15, 2013, 05:32:03 PM »
May have affected me subconsciously :-P
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Offline avremie

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Re: American Airlines Horrible Experience
« Reply #26 on: September 16, 2013, 12:04:16 AM »
The poor guy just wants a friggin number

Offline Ergel

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Re: American Airlines Horrible Experience
« Reply #27 on: September 16, 2013, 12:54:52 AM »
Was this a purchased mileage ticket? Hmmm. Maybe barto was involved
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Offline aryeh1

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Re: American Airlines Horrible Experience
« Reply #28 on: September 16, 2013, 01:14:03 AM »
You can tell when ppl are anti semitic,  you get the cold shoulder for no good reason.

Offline PlatinumGuy

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Re: American Airlines Horrible Experience
« Reply #29 on: September 16, 2013, 03:32:25 AM »
I'd first call the airline and ask what they have the ticket down as: no show etc.
The GA system logs every keystroke.
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Offline chucksterace

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Re: American Airlines Horrible Experience
« Reply #30 on: September 16, 2013, 03:35:18 AM »

The poor guy just wants a friggin number

Haha. Too late for that.
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Offline YOSEF

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Re: American Airlines Horrible Experience
« Reply #31 on: September 16, 2013, 07:33:41 AM »
Ok.

There is no number.

Correct, there is no number. AA CS needs to be a written communication (email or mail).

I suggest following my advice, as noone else here gave anything better.

Offline chucksterace

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Re: American Airlines Horrible Experience
« Reply #32 on: September 16, 2013, 07:36:16 AM »
Ok.

There is no number.

Correct, there is no number. AA CS needs to be a written communication (email or mail).

I suggest following my advice, as noone else here gave anything better.

Well actually whenever I need to complain I call the Platinum Executive desk and they connect me to CS desk which I usually get my certs from.
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Offline YOSEF

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Re: American Airlines Horrible Experience
« Reply #33 on: September 16, 2013, 08:49:15 AM »
1. Its executive platinum.
2. Your point being?

Offline chucksterace

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Re: American Airlines Horrible Experience
« Reply #34 on: September 16, 2013, 10:05:31 AM »

1. Its executive platinum.
2. Your point being?

Executive platinum, platinum executive - potatos, patato, all same thing.

My point being is that you can call to complain, not only email or letter.
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Re: American Airlines Horrible Experience
« Reply #35 on: September 16, 2013, 10:14:24 AM »
Well actually whenever I need to complain I call the Platinum Executive desk
FYI.

AA doesn't have a separate platinum desk. It's the same call center. Just Platinum's get their calls answered quicker.
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Offline henche

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Re: American Airlines Horrible Experience
« Reply #36 on: September 16, 2013, 10:16:20 AM »
Executive platinum, platinum executive - potatos, patato, all same thing.



Pretty sure everyone spells it potato (except Dan Quayle of course)

Offline avremie

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Re: American Airlines Horrible Experience
« Reply #37 on: September 16, 2013, 12:42:10 PM »
Pretty sure everyone spells it potato (except Dan Quayle of course)
who ever heard of Dan Quayle

Offline Ergel

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Re: American Airlines Horrible Experience
« Reply #38 on: September 16, 2013, 12:44:00 PM »
Life isn't about checking the boxes. Nobody cares.

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