So me and my wife were booked on saver economy miles for united EWR-TLV
40K miles each plus $75 for booking
I kept checking for business opening with no success.
Today at the airport an hour before the flight I saw a opening for 3 seats saver business, so I called united and ha them switch our awards to the business or another 20K each plus $75 change fee
Phone rep said confirm, I saw the charge went through on my card and miles deducted. She said to get new boarding pass at the gate.
We got o the gate, agent says not possible I have no seats in business, they are oversold i dont know know who did this for you and on and on blah blah blah. I told him I just did over the phone so he called them was on the phone with them for 20 minutes and said he has to push me back o economy and will refund te extra miles and charges.
I am kinda pissed now we got all excited after getting upgraded and was confirmed so I'm not sure what is happening.
And to top tho all off, since we were with the gate agent the whole time, by the time we boarded they forced us to check in our hand bags saying no room (there was plenty of room)
Any ideas what I can expect to get as compositing for this whole deal?
(Now I also have 40K UR points stuck in my united account)
I am writing in my phone before takeoff so bear with me for typos