Got the phone two weeks back, the casing was nicked and scratched but the screen was new. The battery power is unbelievably terrible although I'm hoping its just the actual battery and not the phone. The service is pretty good in flatbush and rockaways without any dropped calls although there seems to be unnoticeable lag . The web isn't the fastest but it serves its purpose. Overall it was well worth the $0 a month charge especially since I saw the price for the phone was refunded for some reason.