So I emailed the manager for Kosher food here is the response, Let me know your thoughts., anything to do? mabye ask for room upgrade at least?
Thank you for your message to Hyatt Zilara Cancun, I appreciate the opportunity to assist you.
Dear xxx
First of all,please accept my apoligies for the delay in my answer and allow me to assist you in regards to the findings for Kosher Food Options in Cancun.
We have worked before with a company called Cancun Kosher services who deliver food to hotels.
Attached please find their menu with prices (in Mexican Pesos).
Please understand that each delivery has a cost of 250 Pesos.
It is important to mention that for religious reasons on Fridays they only take orders before 3 pm, which will be delivered on Sundays.
There is no delivery on Friday afternoons or Saturdays.
If you would like to order anything from them we would just ask you to contact me or the Concierge and we would then be able to assist you.
The costs would be charged to your room.
We will be more than glad to assist you with fruits and vegetables as much as you would like.
I would like to mention also that we have had guests bring frozen food from home, which was double wrapped and came with instruction as how to prepare them in a non-kosher kitchen.
I am unaware if maybe this service is available also in your home town.
If so we would be able to store and prepare those foods at the resort according to instruction.
You would require however to sign a release form as it is food that was introduced from outside the resort.
Please do not hesitate to contact me should you have any questions or if you would like my further assistance.
Have an excellent day!
Kind regards,
MARCELO PEON
Chief Concierge
HYATT ZILARA CANCUN
Blvd. Kukulcan Km 11.5 Zona Hotelera
Cancun, Quintana Roo, Mexico 77500
T + 52 (998) 8 81 73 00 x 6021