Author Topic: Chase Return Protection  (Read 8172 times)

Offline etech0

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Re: Chase Return Protection
« Reply #30 on: December 05, 2016, 02:22:56 PM »
Yes, they then give you a label to send in the item.
Nice! Who pays shipping? Still the customer?
Workflowy. You won't know what you're missing until you try it.

Offline stooges44

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Re: Chase Return Protection
« Reply #31 on: May 17, 2017, 04:44:33 PM »
For future refference  https://www.cardbenefitservices.com

anyone know if this is still accurate?

I know the link itself is but is the service still accurate. I have a chase freedom visa and I'm looking to return something that's past the return window. I never knew chase offered return protection like amex until I found this thread.
If it's not free shipping it's not worth it.

Offline eliraps

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Re: Chase Return Protection
« Reply #32 on: August 14, 2017, 11:13:03 PM »
Purchased a kapoteh from https://www.baldwinkapoteh.com.
It is not made well, too much material on one side etc.
They do not take Amex so I used my INK.
To return I would have to pay (shipping +) $20 restocking fee.
Is it worth while to go through Chase return protection? Or is it just going to be a hassle and better off swallowing the $20 and returning to manufacturer?

Offline Mordyk

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Re: Chase Return Protection
« Reply #33 on: August 15, 2017, 12:57:09 AM »
Purchased a kapoteh from https://www.baldwinkapoteh.com.
It is not made well, too much material on one side etc.
They do not take Amex so I used my INK.
To return I would have to pay (shipping +) $20 restocking fee.
Is it worth while to go through Chase return protection? Or is it just going to be a hassle and better off swallowing the $20 and returning to manufacturer?
Why specify company name.  You can ask the question without ruining someones business...

Offline yitrap

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Re: Chase Return Protection
« Reply #34 on: August 15, 2017, 03:15:37 AM »
Purchased a kapoteh from https://www.baldwinkapoteh.com.
It is not made well, too much material on one side etc.
They do not take Amex so I used my INK.
To return I would have to pay (shipping +) $20 restocking fee.
Is it worth while to go through Chase return protection? Or is it just going to be a hassle and better off swallowing the $20 and returning to manufacturer?
Chase will make you fill out more paperwork and mail the item back...

Offline moe8555

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Re: Chase Return Protection
« Reply #35 on: August 15, 2017, 03:33:56 AM »
Chase will make you fill out more paperwork and mail the item back...

Does Chase claw back the funds from the store if you use the return protection?

If NOT -- this could be a reasonable way to "return" the item without damaging the business and making them ultimately lose a sale.

Offline yitrap

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Re: Chase Return Protection
« Reply #36 on: August 15, 2017, 03:36:49 AM »
Does Chase claw back the funds from the store if you use the return protection?

If NOT -- this could be a reasonable way to "return" the item without damaging the business and making them ultimately lose a sale.
I don't believe so. There was someone a while back who claimed that Amex did it to him but if I recall correctly he never brought proof

Offline noturbizniss

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Re: Chase Return Protection
« Reply #37 on: August 15, 2017, 10:05:18 AM »
Why specify company name.  You can ask the question without ruining someones business...
So people can be informed. This is not the place for the discussion, but you started it and I will finish. I'm disgusted when people say a Jewish owned company should not be called out for crap products or service.
READ THE DARN WIKI!!!!

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Offline xoSushi

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Re: Chase Return Protection
« Reply #38 on: August 15, 2017, 06:58:44 PM »
Not exactly Chase Return Protection but Extended Warranty program. My claim was approved but they're asking for my debit card number to get credit the amount of the warranty replacement back to my card.

The email I got said this:
Quote
Your claim has been approved. In order to issue a credit to your debit card we need more information from you within the next 48 hours. Please call our Customer Service Department at 1-800-874-7702 and reference the claim number XXXXXXXXX.

I called them and after attempting to give them 3 different debit card numbers, I was rejected each time. Customer rep said "the debit card does not allow 3rd party returns." Um what...I've never heard that before. I felt a little uncomfortable after the phone call because I just gave out 3 of my debit card numbers linked to my main checking accounts to a stranger on the phone.

Anyone had this happen to them?

Offline Aerial Dag

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Re: Chase Return Protection
« Reply #39 on: August 16, 2017, 10:12:42 AM »
Purchased a kapoteh from https://www.baldwinkapoteh.com.
It is not made well, too much material on one side etc.
They do not take Amex so I used my INK.
To return I would have to pay (shipping +) $20 restocking fee.
Is it worth while to go through Chase return protection? Or is it just going to be a hassle and better off swallowing the $20 and returning to manufacturer?
According to their website they offer a "7 day return guarantee (minus shipping) if you are not completely satisfied". Nothing about a $20 restocking fee. If you are within the 7 day window I would argue the restocking fee as it's not mentioned on their website.
https://www.baldwinkapoteh.com/about.html

Offline nafnaf12

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Re: Chase Return Protection
« Reply #40 on: August 16, 2017, 05:26:52 PM »
bought a suit for $600
including alterations
the suit jacket is too big on the shoulder (not fixable) store is offering a partial refund of $320 because of alterations
will chase cover? 
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Offline mmgfarb

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Re: Chase Return Protection
« Reply #41 on: August 16, 2017, 06:42:26 PM »
bought a suit for $600
including alterations
the suit jacket is too big on the shoulder (not fixable) store is offering a partial refund of $320 because of alterations
will chase cover?
Technically you can get the shoulders recut but it's a huge job and there's no guarantee that it'll come out right.
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Offline RelatedToMendy

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Re: Chase Return Protection
« Reply #42 on: October 17, 2018, 04:53:55 PM »
I have the Sapphire Preferred and recently bought a hi riser bed (trundle bed), which I need to return, but the store won't take it back. The Return Protection People (3rd party) is telling me I need to send the entire thing to them, to get a refund. Shipping a bedframe is going to cost likely the same amount as the purchase price. Any suggestions on if there is a way around this clause? Admittedly, I didn't realize they would "REQUIRE" the item back. I was kinda hoping, like Amex, they would just tell me to do whatever I wanted with it. Anyone at Chase I can talk to? Anyone with similar experience with this card?


Offline noturbizniss

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Re: Chase Return Protection
« Reply #43 on: October 17, 2018, 07:43:17 PM »
I have the Sapphire Preferred and recently bought a hi riser bed (trundle bed), which I need to return, but the store won't take it back. The Return Protection People (3rd party) is telling me I need to send the entire thing to them, to get a refund. Shipping a bedframe is going to cost likely the same amount as the purchase price. Any suggestions on if there is a way around this clause? Admittedly, I didn't realize they would "REQUIRE" the item back. I was kinda hoping, like Amex, they would just tell me to do whatever I wanted with it. Anyone at Chase I can talk to? Anyone with similar experience with this card?
They are notorious for having a horrible rp program.
READ THE DARN WIKI!!!!

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Offline greatluck

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Re: Chase Return Protection
« Reply #44 on: December 12, 2018, 09:01:02 PM »
I filed a claim to return an appliance purchased from one of the big box stores. It just past the store's return time. I'll keep updating.
@sedge , any update?