attention experts ---- looking for advice on how to proceed. Thank you!
my story: I signed up and received a SUB on CitiBusiness platinum card for business #1 (sole prop no business name). A year later I was interested in getting the same card & SUB for business #2 (business name w/ EIN), so checked with Citi knowing the 48 month rule. Via chat that I still have a copy of, the representative confirmed I would in fact get a bonus on card for business #2 since applying under the legal business name. With that information, I applied and reached spend amount on card. As feared, bonus never showed and now Citi is refusing to honor their reps statement saying "it was a mistake".
tried HUCA via chat and phone. spoke to "supervisors" and nothing. any ideas???