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Sprint As You Go number: 855-319-4426

Bill can be easily waived by calling this number and simply ask to waive it


There is BLE"H 550 reply's to this post, please update the Wiki if you feel it's necessary

As I understand there is no reason to worry, if the account is completely canceled, it will automatically minus the difference at the next billing cycle, so for now you don't have to pay anything, just wait for a final bill to arrive

Finding a Sprint rep to cancel instantly and have the line prorated may take a lot of time. I was on the phone for 2 hours with reps who all said it would cancel at the end of the billing cycle and its against Sprint policy to cancel instantly and prorate. I finally git a rep who was glad to do it, and my line got cancelled and prorated.

You may also be successful in getting your account balance lowered by asking for a credit for the amount of time not used (it takes up to 48hrs to post)...

Make sure when you log onto your account your device is not there otherwise you didn't cancel

See this post to turn your phone into a tomtom GPS!

Author Topic: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!  (Read 160819 times)

Offline ybeeds

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #300 on: October 27, 2013, 12:21:22 AM »
The additional on the bill I assume is $45 + "Tax & fees"... just like any other phone has...
My office buzzes to the JewishMusicStream!!!

Offline SearchGuy

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #301 on: October 27, 2013, 12:30:04 AM »
i called sprint as you go and tried to cancel my order, they transferred me to billing and orders and they said that since it had already shipped they cant cancel it and what i need to do is reject the ups delivery. so i called again and asked NOT to be transferred to billing so they transferred me to cancellation and i asked the nice rep not to transfer the order rather to cancel the phone activation so "that i can have the option to activate at a later date" and he went ahead and did that without issue. below is the confirmation email i received:

Dear *************,

Thank you for contacting Sprint. It was my pleasure serving you today. We’re so happy you picked us, now we want to make sure you’re happy with this experience.


• Deactivation: Your deactivation request will be effective 10/24/2013 for phone number **********.
 
If for any reason your issue has not been fully resolved, we’d like to hear from you. Your voice is extremely important in understanding how we can improve our overall customer experience. By replying to this email, we will ensure your comments are noted and any unresolved issues are addressed. To better assist you, please provide your account number and mobile number in your email reply.

Don't forget, sprint.com self-service options give you an easy and convenient way to manage your account online.
Click here to learn about your phone, your phone's features or performance.

Thank you for choosing Sprint. We appreciate your business and look forward to serving you in the future.

Sincerely,

Christopher
I think this is the best option, but when do i have to call for that? right after its shipped or even after i get it?

Offline AnonymousUser

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #302 on: October 27, 2013, 12:34:56 AM »
I think this is the best option, but when do i have to call for that? right after its shipped or even after i get it?
Either one should work.

Offline SearchGuy

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #303 on: October 27, 2013, 12:36:45 AM »
this is what it says on the shipping email:
Billing: Your first bill will include this month's partial charges; next month's full charges in advance; plus applicable taxes and fees. Learn more at sprint.com/billinfo.

Offline chaimmayer

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #304 on: October 27, 2013, 10:42:54 AM »
I wanted to wait until ups delivered my phone to cancel but it only came at 5:30 on erev Shabbos.  I longed in tonight and I see my bill is 58.59.  :-[

Any guesses what will happen Monday?
i just got off the phone.  She insisted that they don't prorate at all and I can use the phone for the next month but I have to pay the bill.  Finally I told her that it sounds a bit extreme, after all I haven't even opened the box.  She put me on hold and and came back and told me the whole thing was cancelled and I owe nothing :D

Offline bznt

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #305 on: October 27, 2013, 10:51:09 AM »
I did not get shipping confirmation. But I got a email with a phone number . does that mean that I will get a phone ?

Offline miles

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #306 on: October 27, 2013, 10:59:42 AM »
i just got off the phone.  She insisted that they don't prorate at all and I can use the phone for the next month but I have to pay the bill.  Finally I told her that it sounds a bit extreme, after all I haven't even opened the box.  She put me on hold and and came back and told me the whole thing was cancelled and I owe nothing :D
What number u called I tried several times but they keep and telling me I need to pay first month

2 lines I canceled Friday and they told me today is the billing cycle and will not be charged my 3rd line I tried today sofar no luck

Offline yitzf

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #307 on: October 27, 2013, 11:05:50 AM »
What number u called I tried several times but they keep and telling me I need to pay first month

2 lines I canceled Friday and they told me today is the billing cycle and will not be charged my 3rd line I tried today sofar no luck

I'm having the same problem, it seems like the pay as you go cancellation dept. is closed on sunday so they transfer you to the regular account services dept.

ETA: agent insisted its all one dept that takes care of postpaid and PAYG.
« Last Edit: October 27, 2013, 11:11:01 AM by yitzf »

Offline Toasted

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #308 on: October 27, 2013, 11:15:32 AM »
Payg transferred me to cancelations who told me that cancelations within 14 days need to be done at store. ??? HUCA, or is this their new defense?

Offline shmu

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #309 on: October 27, 2013, 11:22:55 AM »
Same here. 

Offline aryeh1

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #310 on: October 27, 2013, 12:03:35 PM »
Payg transferred me to cancelations who told me that cancelations within 14 days need to be done at store. ??? HUCA, or is this their new defense?
got that too

Offline cozmohoot

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #311 on: October 27, 2013, 12:04:29 PM »
I just called an hour ago and canceled 2 lines without a problem.

Offline cozmohoot

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #312 on: October 27, 2013, 12:06:05 PM »
I did not get shipping confirmation. But I got a email with a phone number . does that mean that I will get a phone ?
ime yes. Take the order number and check the status on sprint site which will give you a tracking number.

Offline chaimmayer

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #313 on: October 27, 2013, 12:07:45 PM »
What number u called I tried several times but they keep and telling me I need to pay first month

2 lines I canceled Friday and they told me today is the billing cycle and will not be charged my 3rd line I tried today sofar no luck
they claimed they transferred me to to cancellations

Offline yitzf

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #314 on: October 27, 2013, 12:13:01 PM »
I just called an hour ago and canceled 2 lines without a problem.

Did they tell you effective immediately or when the billing cycle ends?

Offline DovtheBear

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #315 on: October 27, 2013, 12:23:19 PM »
I now have one of the phones activated on Ring Plus Mobile.
« Last Edit: October 27, 2013, 02:11:56 PM by DovtheBear »
"להסתובב זה לא אומר להיות חופשי"

Offline greatdeals

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #316 on: October 27, 2013, 12:32:31 PM »
what is ring plus?

Offline chaimmayer

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #317 on: October 27, 2013, 12:34:00 PM »
Are they sellable on eBay?  How much can yu ask for?

Offline cozmohoot

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #318 on: October 27, 2013, 12:44:26 PM »
Did they tell you effective immediately or when the billing cycle ends?
immediately

Offline yitzf

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Re: WOW! a free Sprint Samsung Galaxy Victory™ PrePaid phone!!!
« Reply #319 on: October 27, 2013, 12:49:14 PM »
immediately

Wow, I'm on my 5th HUCA, all say cancellation won't be effective till 11/24 and i'm being charged for this month. Two of the agents (after being pushed) said I could cancel now but would have to return the phone.