Just got this email from EK
"Dear Mr Chff
We have processed your request for missing Miles and your claim has been authorised. We have credited 1,000 Skywards Miles to your account.
However, please be aware that a claim for Skywards Miles from one of our partners is subject to additional approval and authorisation by the partner. If you see these Miles cancelled in your account at a future date, it means your request has been declined by the partner. In this case please contact the partner directly if you have further questions."