Author Topic: IHG  (Read 47263 times)

Offline mendy from lakewood

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Re: IHG
« Reply #375 on: July 10, 2019, 02:43:01 PM »
Never underestimate the usefulness of a genuine review/complaint regarding a past stay:
Here is their response:


Thank you for your feedback regarding your late night check-in experience at Hotel Monaco. I greatly appreciate you taking the time to bring this matter to our attention.

I am terribly sorry to learn that we failed to meet your expectations. I absolutely understand your disappointment and frustration as what you described is not the standard for our Hotel. It is never our intention for any of our guest to be frustrated with any of our services, especially one that should be as painless as check-in. Feedback such as this is a valuable tool for us to reevaluate how we train and onboard new team members. Trust that we will follow up with the team members involved to improve their guest communication.

I hope you and your family were able to enjoy your stay in Philadelphia despite this delayed check-in process.

I have deposited 50000 points in your IHG account in hopes that you’ll use them to come back to stay with us at this or another IHG property again in the future.

If there is anything that I can do for you in the future please let me know.

 

All my best,
what was your complaint?
"Respect is earned, Honesty is appreciated, Trust is gained, Loyalty is returned"

Offline yitzgar

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Re: IHG
« Reply #376 on: July 10, 2019, 02:45:49 PM »
That's pretty good. How much was the room rate? Hotels are terrified of TripAdvisor and Google reviews

Offline davidd75

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Re: IHG
« Reply #377 on: July 10, 2019, 05:36:29 PM »
what was your complaint?

In short, check in process and getting a crib took way too long

Offline davidd75

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Re: IHG
« Reply #378 on: July 10, 2019, 05:38:38 PM »
That's pretty good. How much was the room rate? Hotels are terrified of TripAdvisor and Google reviews

it was a grandfathered free night certificate probably;
I did not send the review through google or tripadvisor.  I sent an email to IHG guest relations

Offline KSMH

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Re: IHG
« Reply #379 on: July 10, 2019, 05:47:15 PM »
it was a grandfathered free night certificate probably;
I did not send the review through google or tripadvisor.  I sent an email to IHG guest relations
Hotels have what to fear from!  I have used this card, numerous times to my advantage when they were pretending not to care, after all it's the #1 place some1 would go to check before actually booking.

Most hotels have some one review every review and respond.
« Last Edit: July 10, 2019, 05:55:34 PM by KSMH »
Always praying for delayed baggage.

Offline chinagel

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Re: IHG
« Reply #380 on: July 11, 2019, 08:36:36 PM »
Has anyone notice award availability getting worse the last few months?

Offline letav_aved

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Re: IHG
« Reply #381 on: July 12, 2019, 08:54:10 AM »
Ihg made a few changes ,
Specifically for hotels that have a certain annual  amount of sell out dates with greater than 95% occ- which hotel did you notice this at ?

Offline chinagel

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Re: IHG
« Reply #382 on: July 12, 2019, 09:22:40 AM »
Ihg made a few changes ,
Specifically for hotels that have a certain annual  amount of sell out dates with greater than 95% occ- which hotel did you notice this at ?
All over. It used to be almost any night was available. Now, any fairly popular date/hotel is usually unavailable.

Offline pointer

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Re: IHG
« Reply #383 on: July 18, 2019, 01:42:45 PM »

Offline yitzgar

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Re: IHG
« Reply #384 on: July 18, 2019, 02:17:48 PM »
Looks like it's dead at the rate lucky found.

Offline pointer

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Re: IHG
« Reply #385 on: July 30, 2019, 09:56:36 AM »

Offline yitzgar

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Re: IHG
« Reply #386 on: July 30, 2019, 01:24:45 PM »
This is why going green is so popular. Companies love it, because they can hide behind it as a way to cut costs. There's no way they could ever have done this at an intercontinental for example, without having this excuse. And so many people fall for it hook line and sinker.

Offline yelped

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Re: IHG
« Reply #387 on: July 30, 2019, 02:34:01 PM »
It's really disgusting in my opinion. I'm not going to a shared hostel and there's no reason I have to use someone else's toiletries.

Offline yitzgar

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Re: IHG
« Reply #388 on: July 30, 2019, 02:51:40 PM »
Plenty of individual hotels already do it

Offline KSMH

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Re: IHG
« Reply #389 on: August 11, 2019, 10:24:43 AM »
Does the old IHG card give you a 4th night free with award redemption?
Always praying for delayed baggage.