Anyone ever stay at the intercontinental miami? Z ocean?
I stayed at the Z Ocean.
Service is excellent I mean, really great (but not upper class). They gave me the standard "Platinum gift" (nuts and a water bottle

) and then about 1-2 hours after check in they brought to me a wine with a nice personalized welcome card... Nice touch.
I've left there by mistake an expensive dress (don't ask how/why it came with me to MIA) they shipped it to me and it was a pleasure dealing with them working out the details.
Rooms are very nice (I got a suite) but no nice (ocean) views.
In summary. It's a nice hotel with good service but not upper class.