USPS is so awful and unreliable (not like anyone will dispute that here)
But there is 1 benefit:
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: I'm very upset my items are late
07:12 AM PDT Alvaro(Amazon): Hello, my name is Alvaro, and I'll be happy to help you, I am sorry to hear that your order was not delivered
By any chance, do you happen to have the order number with you?
07:13 AM PDT Michael Hoffman: Amazon.com order number: 110-XXXXXX-XXXX
07:13 AM PDT Alvaro(Amazon): Thanks
07:14 AM PDT Alvaro(Amazon): In this case, I see that the shipment in this order was delayed by one business day due to a late UPS truck. Your order is out for delivery and will be delivered today, as can be seen here
https://tools.usps.com/07:15 AM PDT Michael: its not because of UPS
it's because of USPS, and it is still not acceptable
07:17 AM PDT Alvaro(Amazon): While the order cannot be considered as lost at the moment, I am not able to either replace it or refund it. What I can offer you for the delay on the shipment is an extension of your Amazon Prime membership for one extra month. at no charge
07:18 AM PDT Michael: I think 2 months would make the situation better
07:19 AM PDT Alvaro(Amazon): I a, sorry , we can only extend the membership for 1 month, The system will not allow me to make a 2 month extension, will there be some other solution that you would find acceptable?
07:20 AM PDT Michael: $10 credit on my account and 1 month extension please
07:21 AM PDT Alvaro(Amazon): Certainly
07:22 AM PDT Alvaro(Amazon): Your membership has been extended for 1 month, and now will end on Saturday, November 1, 2014. And a $10 credit has been applied on your account. This credit will be applied automatically on your next order for any item sold by Amazon
07:23 AM PDT Michael: Thank you very much for your help, have a great day
07:23 AM PDT Alvaro(Amazon): Thank you, you as well,. We look forward to seeing you again soon. To close this window, please click the "end chat" link.