Did you try calling ?
Of course.
JACKBLUE: Hi what’s the story with my membership rewards?
Amex Rep: Let me check.... ok this account is under review......
JACKBLUE: Are you serious? You think I don’t know? That’s exactly why I’m calling
Amex rep: oh I’m so sorry to hear that
JACKBLUE: can you please help me with that?
Amex rep: sure let me check..... I’m so sorry but theses reviews are handled by a special team
JACKBLUE: when can I expect this review to be done?
Amex rep: let me check that for you..... is it ok if I put you on hold for a min or two?
JACKBLUE: Sure
Holding for 10 Minutes......
Amex rep: thank you so much for holding these reviews typically can take between 6-8 weeks
And then I bang down the phone.......