Author Topic: BA Audit-Does anyone know how to go about this?  (Read 3786 times)

Offline yank

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BA Audit-Does anyone know how to go about this?
« on: November 19, 2013, 04:42:29 PM »
In line with all major companies which operate a financial rewards and incentives scheme, British Airways constantly reviews transactions on its Executive Club members’ database.  This is to ensure compliance with the Terms and Conditions of the programme and to protect our members from any activity, which could be considered unusual.

Our records indicate that tickets in the names of various third parties have been redeemed from your Executive Club account between 18th February 2013 and 29th October 2013.  This pattern of activity is high when compared to the average redemption rates on Executive Club membership accounts.

I realise that there may be a reasonable explanation for this, but in case you are not aware, trading of Avios Points amounts to a contravention of Clause 19 of the Executive Club Terms and Conditions (Non Transferability Of Mileage), a copy of which can be found on the British Airways website: http://www.ba.com.

In order to bring the review of your account to a swift conclusion, I would be grateful if you would provide confirmation that redemption bookings made on your account have been made in accordance with the Executive Club Terms and Conditions.  Please reply to me at the address below, by 3rd December 2013.

British Airways Executive Club
Audit Department
PO Box 111
Sudbury
Suffolk
CO10 6FB
UNITED KINGDOM

In the meantime, until we can resolve this, I have regrettably had to suspend your account which means you will not be able to redeem your Avios on flights.

If you have any questions about any of this or require more information please do not hesitate to contact me in writing at the above address.

Best regards

Cristina Bragoli
Audit Executive

Offline AJK

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Re: BA Audit-Does anyone know how to go about this?
« Reply #1 on: November 19, 2013, 05:04:15 PM »
Did you sell miles?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline yank

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Re: BA Audit-Does anyone know how to go about this?
« Reply #2 on: November 19, 2013, 05:07:30 PM »
Well yeah

Offline AJK

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Re: BA Audit-Does anyone know how to go about this?
« Reply #3 on: November 19, 2013, 05:08:05 PM »
Then what exactly are you asking?

How to get them to reinstate your account even though you are guilty of violating their terms?  ::)
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Offline yank

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Re: BA Audit-Does anyone know how to go about this?
« Reply #4 on: November 19, 2013, 05:09:41 PM »
In this particular case it was used for family.

Offline yank

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Re: BA Audit-Does anyone know how to go about this?
« Reply #5 on: November 19, 2013, 05:12:10 PM »
Basically, I'm wondering if even that is a good enough response for them... Also, tickets that haven't been flown yet, will those not be honored?

Offline Marco Polo

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Re: BA Audit-Does anyone know how to go about this?
« Reply #6 on: November 19, 2013, 05:13:01 PM »
Basically, I'm wondering if even that is a good enough response for them... Also, tickets that haven't been flown yet, will those not be honored?
You will not know unless you speak to them.
Quaerite et Invenietis.

Offline yank

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Re: BA Audit-Does anyone know how to go about this?
« Reply #7 on: November 19, 2013, 05:17:07 PM »
They don't give that option... I have to MAIL them...

Offline churnbabychurn

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Re: BA Audit-Does anyone know how to go about this?
« Reply #8 on: November 19, 2013, 05:17:26 PM »
Basically, I'm wondering if even that is a good enough response for them... Also, tickets that haven't been flown yet, will those not be honored?
Say its family and act innocent. It'll never happen again etc

Offline yank

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Re: BA Audit-Does anyone know how to go about this?
« Reply #9 on: November 19, 2013, 05:18:33 PM »
All that by mail? Do you have any idea ow long this can take to resolve. Also, what to do with the not-yet-flown part?

Offline churnbabychurn

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Re: BA Audit-Does anyone know how to go about this?
« Reply #10 on: November 19, 2013, 05:19:29 PM »
All that by mail? Do you have any idea ow long this can take to resolve. Also, what to do with the not-yet-flown part?
A nice letter. You can still call them...

Offline Marco Polo

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Re: BA Audit-Does anyone know how to go about this?
« Reply #11 on: November 19, 2013, 05:19:32 PM »
All that by mail? Do you have any idea ow long this can take to resolve. Also, what to do with the not-yet-flown part?
Try calling and saying you have flights that are coming up and can this be resolved over the phone.
Quaerite et Invenietis.

Offline yank

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Re: BA Audit-Does anyone know how to go about this?
« Reply #12 on: November 19, 2013, 05:20:19 PM »
The general Exec Club number?

Offline churnbabychurn

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Re: BA Audit-Does anyone know how to go about this?
« Reply #13 on: November 19, 2013, 05:20:44 PM »
The general Exec Club number?
Thats a start, ask them who to call etc

Offline yank

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Re: BA Audit-Does anyone know how to go about this?
« Reply #14 on: November 19, 2013, 05:21:09 PM »
Gotcha! Thanks! I guess will try

Offline churnbabychurn

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Re: BA Audit-Does anyone know how to go about this?
« Reply #15 on: November 19, 2013, 05:53:26 PM »
BTW BA officially allows family members at the same address to be booked on your account.

Offline Moshe123

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Re: BA Audit-Does anyone know how to go about this?
« Reply #16 on: November 19, 2013, 05:57:14 PM »
These things has happened before. Your broker should know about it. People have succeeded in getting it resolved. AA on the other hand is a lot tougher.

Offline meshugener

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Re: BA Audit-Does anyone know how to go about this?
« Reply #17 on: November 19, 2013, 05:59:52 PM »
Plenty of people had success winning a BA audit.
Love me or hate me. I still love you.

Offline yank

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Re: BA Audit-Does anyone know how to go about this?
« Reply #18 on: November 19, 2013, 06:02:22 PM »
Do you know if they did so by calling, or it has to be done by mail?

Offline Moshe123

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Re: BA Audit-Does anyone know how to go about this?
« Reply #19 on: November 19, 2013, 06:03:24 PM »
Do you know if they did so by calling, or it has to be done by mail?

The first thing is to get advice from someone who has successfully won an audit. There are many out there. Speak to your broker.