My recent experience with
@Thrifty was so depressing!
My elderly mom and I hired a car recently from Thrifty at Oakland airport on her birthday so we could drive from San Leandro to Carmel and enjoy the weekend.
Everything started out ok - we picked up the car and started to leave the Oakland airport location where Thrifty is. The guy behind the desk was pleasant.
As we were exiting the parking lot we got completely stuck behind one car and it was dark and there was nobody around. Confused as we didn't know what was going on - I got out the car to see if someone could help. At this point my phone battery was dying and we were heading out for a birthday dinner. We had little time.
The Thrifty lady appeared and shouted at me to "GO BACK TO MY CAR AND WAIT.
We then finally proceeded to exit as she had dealt with the customer and as we pulled up to her window she aggressively looked at us and said I NEED YOUR LICENCE AND KEY..NOW
Well we were so shocked by this point and didn't feel comfortable to provide her with all the details after already providing them at the desk.
She then shouted BACK UP. I couldn't - This was a one way road. it was dark and I didn't know what to do.
She went to serve the customer behind us in the car and told them "they won't back up so i'm serving you now"
I had to (in the end when it was safe and waited for the other car to back up) thought she might follow me. I nearly hit a rail backing up around a corner .She then called another Thrifty employee as I was going back inside to find help quickly before I got to the first desk and this next lady just stared at me walking in. Said absolutely nothing. I was freaked out so ran out. I didn't know what to do. My mom was screaming to not leave her
I was very nervous by this point and my phone was dying.
I explained to the manager what happened and I asked her to come with me to exit. I wanted to get out. The manager said - yeah she's like that but she's ok really... I was stunned. (I still don't know why she wouldn't let me exit)
Both my mother and I came straight home after that and didn't make our birthday dinner. We didn't go to carmel. I wish I hadn't taken the car now.
Her aggression is not acceptable and Thrifty won't do ANYTHING about it.
I feel so upset with how i've been treated. I feel I wasted a bunch of money $479.00 + $200 deposit..
They don't seem to care about customers. Finally after one week of messages they offered me a $50 voucher to go back to the same location and get a car. I wouldn't ever do that again.
