I ordered something for the first time ever on Zappos (yeah, yeah....) and I called to get free next-day shipping as a courtesy for a first-time buyer (for real, not my 50th account AFAIR) and first she said no, we don't do it. It's $25 and a few seconds later said, I'll upgrade you to VIP and you'll have it tomorrow. Never heard of it.
She ended the call with "Moishe, Happy Chanukah (with a Ches)".... Lol
Is it this easy to get VIP or I lucked out?