I redeemed my rewards for a $30 UberX promo code a month ago. Since then, whenever I tried applying the promo to my trip I'd get an error that my payment method was unavailable. I opened a ticket with Uber and was told to uninstall and reinstall the app multiple times by reps repeating each other without actually reading my message. Now I'm stuck with two issues:
1) promo expired
2) app is still giving me the same issue
Any idea on how to reach someone that can actually help me?