Author Topic: Uber  (Read 326045 times)

Offline baron

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Re: Uber
« Reply #1460 on: January 03, 2024, 08:42:40 PM »
Uber eats delivered the wrong item to me and support refuses to refund me for the order. Is there anything to do?
Username really checks out, hence no refund.
hi, Essen est zich.....

Offline Essen est zich

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Re: Uber
« Reply #1461 on: January 03, 2024, 08:55:45 PM »
Username really checks out, hence no refund.
Lol.
Shloffen Shloft Zich

Offline yuds70

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Re: Uber
« Reply #1462 on: February 21, 2024, 01:40:53 PM »
This happened yesterday to a family member in Los Angeles, what are your thoughts?



The driver accepted a kosher pizza delivery and immediately sent a message:

"Why no enough tip

You are a very cheap person

Jews are animals who kills innocent children"



These are independent contractors, and I wouldn't want someone like this delivering any kosher food - who knows what they may tamper with?!

Unfortunately before my relative could open the app the driver already canceled and it was reassigned, so they couldn't catch the name - although I'm sure Uber has the history on that


Is there someone higher up in Uber We can reach to ensure that this person gets disbarred from the Uber platform?


Uber support response:

Delivery persons who associate with us agree to maintain a high standard of professionalism when it comes to service, and we believe that this always includes respect and politeness toward customers.

We know that this was not the delivery you expected it to be. The app has certain qualities and safety standards that we hope our delivery person adheres to, and I understand that your expectation was not met on this occasion.

As a growing company, we are constantly seeking ways to better enhance the app experience for both consumers. We take this kind of matter seriously. This will be properly documented for internal review.

Thank you for your patience and understanding regarding this matter.

Thank you for using the app.
Make stuff happen.

Offline WonderingYid

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Re: Uber
« Reply #1463 on: February 21, 2024, 01:44:08 PM »
This happened yesterday to a family member in Los Angeles, what are your thoughts?



The driver accepted a kosher pizza delivery and immediately sent a message:

"Why no enough tip

You are a very cheap person

Jews are animals who kills innocent children"



These are independent contractors, and I wouldn't want someone like this delivering any kosher food - who knows what they may tamper with?!

Unfortunately before my relative could open the app the driver already canceled and it was reassigned, so they couldn't catch the name - although I'm sure Uber has the history on that


Is there someone higher up in Uber We can reach to ensure that this person gets disbarred from the Uber platform?


Uber support response:

Delivery persons who associate with us agree to maintain a high standard of professionalism when it comes to service, and we believe that this always includes respect and politeness toward customers.

We know that this was not the delivery you expected it to be. The app has certain qualities and safety standards that we hope our delivery person adheres to, and I understand that your expectation was not met on this occasion.

As a growing company, we are constantly seeking ways to better enhance the app experience for both consumers. We take this kind of matter seriously. This will be properly documented for internal review.

Thank you for your patience and understanding regarding this matter.

Thank you for using the app.

Post on twitter? @Dan

Offline Definitions2

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Re: Uber
« Reply #1464 on: February 21, 2024, 01:59:57 PM »
No I don't think ddms even on Twitter is for that type of news/advocating (there's a better word but it slipped my mind)

Offline yuds70

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Re: Uber
« Reply #1465 on: February 21, 2024, 02:55:05 PM »
No I don't think ddms even on Twitter is for that type of news/advocating (there's a better word but it slipped my mind)
I agree

Should I tweet Uber about this, would that help get corporate attention?
« Last Edit: February 21, 2024, 03:43:17 PM by yuds70 »
Make stuff happen.

Offline WonderingYid

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Re: Uber
« Reply #1466 on: February 21, 2024, 04:46:56 PM »
I agree

Should I tweet Uber about this, would that help get corporate attention?
Maybe reach out to the big accounts like @stop Anti Semitism

Online Yo ssi

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Re: Uber
« Reply #1467 on: February 22, 2024, 12:14:43 AM »
Uber support, isn't.
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Offline yuds70

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Re: Uber
« Reply #1468 on: February 22, 2024, 12:50:56 AM »
Make stuff happen.

Offline HudZ

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Re: Uber
« Reply #1469 on: February 22, 2024, 01:15:22 AM »
What if they try getting a different rep. Maybe that one was an anti Semite and therefore didn't take it seriously...

Offline yuds70

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Re: Uber
« Reply #1470 on: February 22, 2024, 05:25:17 PM »
This happened yesterday to a family member in Los Angeles, what are your thoughts?



I want to thank @jj1000 for tweeting Uber about this which BH resulted in them removing the driver from the platform!!



Thank you!
Make stuff happen.

Offline HudZ

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Re: Uber
« Reply #1471 on: February 22, 2024, 07:48:38 PM »
I want to thank @jj1000 for tweeting Uber about this which BH resulted in them removing the driver from the platform!!



Thank you!

Good riddance to him!
I'm glad they gave him a nice 'tip'..!

Offline WonderingYid

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Offline Aviw

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Re: Uber
« Reply #1473 on: May 21, 2024, 04:12:07 PM »

Offline yelped

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Re: Uber
« Reply #1474 on: October 08, 2024, 09:44:31 PM »
How do you actually get through to a real person in the app? I always get an automated prompt.