I'm having a big technical problem with a Microsoft product (particularly, Visual Studio).
I believe the issue is on Microsoft's end. So I contacted tech support and they told me they would charge $259.00 to resolve the issue (regardless of how long it takes) but I wouldn't be charged if it was Microsoft's fault.
However, I don't totally trust their judgement in this regard. If there product does not work as reasonably expected, or consistently with other products, I consider that their fault. They might not.
I feel like there's a large enough chance that they will try to extort the $259 from me.
My question is: Does anyone have experience fighting a credit card charge for tech support?
Would I be able to call American Express and dispute the charge and get refunded?
