I wonder if someone can help me with this. I made a booking by on of the big web sights for a hotel to stay for one night when I will be in transit in Europe. The price quoted was 82 dollars. I finished the booking and I receive an email confirmation for 3 nights for 285 dollars for the wrong date and for three days. I call them up within 5 minuits of the booking. I am told I will receive the refund minus one night. about 90 dollars and change.
I have 3 complaints.
1. I never booked these dates. i do not know where they got these dates from.
2. I never booked for 3 days. I clearly put in a different date and a checkout date for day after.
3. It said clearly that I can pay either now or when I check in. Either way I can cancel the reservation until I check in.
I have been on and off the phone with them now maybe 5 times, each time for 15 minuets plus. "Hotel policy, hotel policy"
What can I do?
Thank you