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FOR PRICELINE RESERVATIONS WITH BOOKING FAILURE
Call Priceline 1800-259-2091 dial 3 and then 1 and ask for the contract receipt.
Then fax the contract to Delta with your name, email and phone number to 1801-575-3000
UPDATE: It is no longer necessary to fax in anything to Delta. Just call Delta direct, with the priceline conf number, ask for a supervisor, and they are honoring all tickets! ;D
« Last edited by momo on December 31, 2013, 01:05:48 AM »

Poll

Was your ticket confirmed or cancelled

Confirmed
149 (61.1%)
Cancelled
36 (14.8%)
Didnt buy one
55 (22.5%)
Canceled but reinstated
4 (1.6%)

Total Members Voted: 243

Voting closed: December 31, 2013, 06:33:36 PM

Author Topic: {DEAD} Delta Price Mistake  (Read 354365 times)

Offline Aussie

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Re: Delta Price Mistake
« Reply #940 on: December 31, 2013, 02:41:22 PM »
Hey everyone!

Does anyone know what will happen if there are no seats left in business on my selected flight? Will they allow a date change due to that?

I really cannot fly on my booked dates and it would be amazing if I can get a date change.

Offline alpicone

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Re: Delta Price Mistake
« Reply #941 on: December 31, 2013, 02:46:00 PM »
She mentioned that the Priceline tickets will not accrue any miles. Not sure if that is correct or not but not going to argue that right now. Agent has been very helpful and pleasant.

Can anyone tell if the fare details say anything about earning miles or not?

Fare Details   
JFK DL X/LAX DL HNL 53.00YUP/6RPRI DL X/LAX DL JFK 53.00YUP/6RPRI USD106.00END ZP JFKLAXHNLLAX XF JFK4.5LAX4.5HNL4.5LAX4.5

Offline Adlebo

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Re: Delta Price Mistake
« Reply #942 on: December 31, 2013, 02:50:54 PM »
Did anyone try to change a trip to a "cheaper"one? In other words, I have PL tickets from NY to Hawaii but I really can't go on these dates. Do you think if I offer to switch the trip to the much cheaper jfk to Florida, would they be willing to change the dates for me? If there's no chance of that happening I don't want to hold on the phone for hours.

Offline chff

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Re: Delta Price Mistake
« Reply #943 on: December 31, 2013, 03:01:07 PM »
http://www.delta.com/content/www/en_US/traveling-with-us/alerts-and-advisories/priceline-pricing-issue.html

Quote
PRICELINE PRICING ISSUES Delta is aware of issues with customers who booked reservations via  www.Priceline.com during the morning of Thursday, Dec. 26, 2013. Delta is working with Priceline to ensure tickets are booked for those customers who received Priceline contract numbers, but did not receive a confirmed ticket number.   Impacted customers should email Delta Reservations at PricingIssue.Res@delta.com with a Priceline contract number and their contact information.

Offline Moshe123

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Re: Delta Price Mistake
« Reply #944 on: December 31, 2013, 03:07:58 PM »
I am curious to what in their Priceline contract bound them to honor these. Probably pretty straightforward.

Offline Million Miler

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Re: Delta Price Mistake
« Reply #945 on: December 31, 2013, 03:23:24 PM »
i booked econ and then realized that business elite was open, but by the time i tried booking in first, i got the "booking failure" message

called this morning at 5am et (noon in israel) waited 20 minutes and got thru to a sup named blake, he was very nice and ticketed all 3 tickets in business for me. and allowed me to cancel my previous reservation that was in economy

Offline txtmax4

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Re: Delta Price Mistake
« Reply #946 on: December 31, 2013, 03:23:28 PM »
Hey everyone!

Does anyone know what will happen if there are no seats left in business on my selected flight? Will they allow a date change due to that?

I really cannot fly on my booked dates and it would be amazing if I can get a date change.
YMMV, someone reported this worked for them.
If You See Something, Say Something!!

Offline txtmax4

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Re: Delta Price Mistake
« Reply #947 on: December 31, 2013, 03:24:18 PM »
i booked econ and then realized that first was open, but by the time i tried booking in first, i got the "booking failure" message

called this morning at 5am et (noon in israel) waited 20 minutes and got thru to a sup named blake, he was very nice and ticketed all 3 tickets in business for me. and allowed me to cancel my previous reservation that was in economy
You mean you had two bookings in total, eco confirmed and biz pending?
If You See Something, Say Something!!

Offline bookwrm

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Re: Delta Price Mistake
« Reply #948 on: December 31, 2013, 03:29:25 PM »
success! was on hold with delta for 1.5 hours, took the supervisor a total of 30 minutes to verify, confirm and book the tickets. best part: my parents were only supposed to be in business class from lax-jfk. the lady booked them round trip in business class :). the supervisor mentioned that a ffn couldn't be added, but if you take the confirmation number and go through delta.com you can add the ffn there and kosher food.

Offline greatdeals

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Re: Delta Price Mistake
« Reply #949 on: December 31, 2013, 03:37:24 PM »
I am flying JFK-LAX and they said there are no meals

Offline Million Miler

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Re: Delta Price Mistake
« Reply #950 on: December 31, 2013, 03:37:55 PM »
You mean you had two bookings in total, eco confirmed and biz pending?

yes, had em cancel eco and ticket biz

Offline sky121

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Re: Delta Price Mistake
« Reply #951 on: December 31, 2013, 03:41:09 PM »
I am flying JFK-LAX and they said there are no meals

In First there is.
"Not all who wander are lost"

Offline bookwrm

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Re: Delta Price Mistake
« Reply #952 on: December 31, 2013, 03:42:48 PM »
I am flying JFK-LAX and they said there are no meals

meals are in first and business. don't bother to have the supervisor do it for you. once you have the confirmation number (and are flying in either class) you can add it  yourself.

Offline Aussie

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Re: Delta Price Mistake
« Reply #953 on: December 31, 2013, 03:45:54 PM »
YMMV, someone reported this worked for them.

Thanks, I gave the supervisor my info and he said someone will contact me within 72 hours.

Anyone have experience asking for a date change?

Offline mgarfin

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Re: Delta Price Mistake
« Reply #954 on: December 31, 2013, 04:24:12 PM »
The agent I was speaking to seemed to know everything about reservation except what class you when booking.

Offline peacenlove613

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Re: Delta Price Mistake
« Reply #955 on: December 31, 2013, 04:32:43 PM »
Wahoo!! Booked. Only waited half hour.

My ticket without me knowing was booked in business on the way to lax and economy on the way back. All for  $42.25

Offline peacenlove613

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Re: Delta Price Mistake
« Reply #956 on: December 31, 2013, 04:34:29 PM »

Thanks, I gave the supervisor my info and he said someone will contact me within 72 hours.

Anyone have experience asking for a date change?
They were very clear to me that dates can't be changed now or later unless you want to pay $200 change fee plus new ticket price.

Offline KidOOO

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Re: Delta Price Mistake
« Reply #957 on: December 31, 2013, 05:08:31 PM »
meals are in first and business. don't bother to have the supervisor do it for you. once you have the confirmation number (and are flying in either class) you can add it  yourself.

it let me do it only for the way there, not return

Offline alpicone

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Re: Delta Price Mistake
« Reply #958 on: December 31, 2013, 05:22:35 PM »

it let me do it only for the way there, not return

Is your return the red eye?

Offline KidOOO

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Re: Delta Price Mistake
« Reply #959 on: December 31, 2013, 05:24:43 PM »
Is your return the red eye?

yes 10pm to 5am,


so no meal?