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FOR PRICELINE RESERVATIONS WITH BOOKING FAILURE
Call Priceline 1800-259-2091 dial 3 and then 1 and ask for the contract receipt.
Then fax the contract to Delta with your name, email and phone number to 1801-575-3000
UPDATE: It is no longer necessary to fax in anything to Delta. Just call Delta direct, with the priceline conf number, ask for a supervisor, and they are honoring all tickets! ;D
« Last edited by momo on December 31, 2013, 01:05:48 AM »

Poll

Was your ticket confirmed or cancelled

Confirmed
149 (61.1%)
Cancelled
36 (14.8%)
Didnt buy one
55 (22.5%)
Canceled but reinstated
4 (1.6%)

Total Members Voted: 243

Voting closed: December 31, 2013, 06:33:36 PM

Author Topic: {DEAD} Delta Price Mistake  (Read 354267 times)

Offline skyguy918

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Re: Delta Price Mistake
« Reply #920 on: December 31, 2013, 12:39:09 PM »
on with supervisor now..
she "mentioned" that this is not good-will from delta, rather legal stuff from Priceline
Curious if it's truly 'legal' or more of a business relationship type of thing. I'm sure having the Priceline relationship adds significant value for Delta.

Offline DoGo

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Re: Delta Price Mistake
« Reply #921 on: December 31, 2013, 12:39:50 PM »
Hurray! she booked just for my child (as we already have a dif reservation).
Lol, I can send my 1 year old on her own...

Offline DoGo

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Re: Delta Price Mistake
« Reply #922 on: December 31, 2013, 12:41:42 PM »
Curious if it's truly 'legal' or more of a business relationship type of thing. I'm sure having the Priceline relationship adds significant value for Delta.
She said they were back and forth if they are "legally obligated" to honor all itineraries Priceline sent over.. and came out that they are..

Offline skyguy918

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Re: Delta Price Mistake
« Reply #923 on: December 31, 2013, 12:47:51 PM »
She said they were back and forth if they are "legally obligated" to honor all itineraries Priceline sent over.. and came out that they are..
I hear that. But it could be from the perspective of their contract with Priceline or it could be because of DOT regs.

Offline dealfinder85

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Re: Delta Price Mistake
« Reply #924 on: December 31, 2013, 12:59:58 PM »
finally got them to book the flight but they booked it backwards!

Offline Super Speed

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Re: Delta Price Mistake
« Reply #925 on: December 31, 2013, 01:05:04 PM »
has anyone tried to add people to a reservation at the same price? i know its a far shot...
Try and let us know! :D


Online aryeh1

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Re: Delta Price Mistake
« Reply #926 on: December 31, 2013, 01:14:02 PM »
Anyone got them to allow duplicate flights same dates ?

Offline DoGo

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Re: Delta Price Mistake
« Reply #927 on: December 31, 2013, 01:23:57 PM »
Anyone got them to allow duplicate flights same dates ?
y would u want that

Offline TC610

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Re: Delta Price Mistake
« Reply #928 on: December 31, 2013, 01:25:29 PM »
Just got my tickets booked from the Priceline fiasco, total time was about 35 minutes.  The first line rep seemed annoyed and said the supervisor queue was over an hour wait.  I got through to the supervisor about 45 seconds.  Extremely nice lady.

Initial hold = 13 minutes
Transfer hold = 1 minute
Ticket booking & payment verification = 20 minutes

Thanks to DDF/OP I'm flying CLE-MSP-SAN with my fiancee for a total of $110.  It's economy, but I'm not going to complain about a late Christmas gift from Delta.

---

Now I'm debating if I want to go through with the CLE->LAX trip I tried to book for February...

Online aryeh1

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Re: Delta Price Mistake
« Reply #929 on: December 31, 2013, 01:25:37 PM »
y would u want that
For the extra $100 worth it, in case there a schedule change,  i can move dates

Offline Bosco

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Re: Delta Price Mistake
« Reply #930 on: December 31, 2013, 01:31:38 PM »
I was willing to eat the $25 a ticket for JFK-LAX. Figured it couldn't hurt to ask and she said sure.

My rep isnt willing to give me a refund on original tickets. Its worth it to spend an additional 200 bucks to fly business right? Other downside is its an earlier flight so id have to take an additional vacation day from work. Anyone have any thoughts?

Offline dealfinder85

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Re: Delta Price Mistake
« Reply #931 on: December 31, 2013, 01:33:30 PM »
this is unbelievable
the woman misbooked my tickets and gave me the reverse itinerary and they are making me wait on the long hold again to correct it
the original reps seem like they arent allowed to do anything

Offline yoshi

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Re: Delta Price Mistake
« Reply #932 on: December 31, 2013, 01:38:14 PM »
When I spoke to a supervisor she told me that If you already sent in a fax then you are most likely in the system and the rep could book it for you. No need to wait on hold for so long. Ask the rep to search your name and flight number.

Offline dealfinder85

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Re: Delta Price Mistake
« Reply #933 on: December 31, 2013, 01:39:03 PM »
When I spoke to a supervisor she told me that If you already sent in a fax then you are most likely in the system and the rep could book it for you. No need to wait on hold for so long. Ask the rep to search your name and flight number.

but the rep cant change my flight
so bc the supervisor messed up, i need to wait for a supervisor again

Offline bookwrm

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Re: Delta Price Mistake
« Reply #934 on: December 31, 2013, 01:41:25 PM »
When I spoke to a supervisor she told me that If you already sent in a fax then you are most likely in the system and the rep could book it for you. No need to wait on hold for so long. Ask the rep to search your name and flight number.

thanks for posting this! i'm on hold with a rep now (to transfer to a supervisor), maybe he can find it.

update- rep couldn't find it. oh well (back to holding we go)
« Last Edit: December 31, 2013, 01:46:03 PM by bookwrm »

Offline TC610

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Re: Delta Price Mistake
« Reply #935 on: December 31, 2013, 01:41:34 PM »
And I just looked at my Delta receipt to find that they charged me a $25 service fee...drat!

Offline dealfinder85

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Re: Delta Price Mistake
« Reply #936 on: December 31, 2013, 01:42:18 PM »
And I just looked at my Delta receipt to find that they charged me a $25 service fee...drat!
the woman who booked my flight (incorrectly) accidentally charged me 50 (25 per ticket) and told me it would be refunded

Offline TC610

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Re: Delta Price Mistake
« Reply #937 on: December 31, 2013, 02:01:47 PM »
the woman who booked my flight (incorrectly) accidentally charged me 50 (25 per ticket) and told me it would be refunded

Yeah, I looked at my pending charges and I got socked with $50 ($25 per ticket) as well.  If it doesn't get automatically refunded in a few days then I will call.

Offline daganster

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Re: Delta Price Mistake
« Reply #938 on: December 31, 2013, 02:13:24 PM »
Thanks OP, Dan and Delta for these awesome tickets.
I'm not sure why you guys are getting clueless reps. When I called I told them very directly that I purchased tickets during the glitch on 12/26, PL cancelled and I'd like to reinstate my tickets.

Offline nis965

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Re: Delta Price Mistake
« Reply #939 on: December 31, 2013, 02:39:46 PM »
Success!