Dan (and DDF’ers)
First, I am a longtime admirer of your great work advocating for customers. On behalf of all of us
Thanks!
Question - Has there been a recent change in how JetBlue permits one to use Travel Bank Funds?
Like many I often book JetBlue flights with miles paying the taxes in cash. If I canceled those flights the miles went back into my account and the cash went into the travel bank. Since the funds were supposed to be for taxes remitted to the government, and since on a cancelled flight they were not remitted, I was not certain this was fully appropriate. However, since the amounts were small and since I could use those funds to pay for taxes on my next award flight, I never bothered to argue with this policy.
However yesterday I cancelled an award flight and got a different result. The miles did go back to my account and the taxes went into my travel bank. When I went to book another award flight the JetBlue site advised that Travel Bank funds can not be used to pay taxes on an award flight.
Although I do not have previous documentation, I believe that this is a significant change of policy. While this might make sense if the funds going into the travel bank had been from a flight purchased with cash, I am not at all certain that funds that are deposited in that account from advance payment of taxes on a cancelled flight should be treated this way. It is particularly questionable since the notice I received on the deposit of my travel bank points indicates the funds can be used to pay taxes.
Using Your Travel Credit
JetBlue travel credit may be used towards JetBlue airfare and taxes, the air portion of a JetBlue Vacations package, and any applicable increase in airfare for changes….
Has there been a change? If so, do you think holding advance tax payments this way is appropriate, deceptive, or perhaps not even legal?
Best regards
PS When posting noted that the issue has already been noted. Has it been resolved?
