Anyone else affected by B6 deceptive practices, potentially costing some thousands?!
TrueBlue bookings, booked as "Blue Extra", shows up online with the benefit of "free same day flight change"
However, day of, they tell me that all points bookings - No matter what fare level - are non-changeable, so my booking has to be cancelled, and rebooked at current fare, disregarding my blue extra perk
I huca'd and was told the same response
I wasn't going to give up, but BH bc of a weather waiver, I was able to finagle last seat in Y class for a UA flight at XN rate with some effort...
I feel totally cheated, without the sheer HP, and my quick thinking/knowledge, I would have had to pay 1k per person for such a last minute flight.
BTW it clearly states on their website
"TrueBlue redemption bookings are eligible for same-day switches."
Who do I turn to besides for JetBlue CS themselves, DOT? What can I expect?
TIA