Author Topic: Recording reps (Read 4694 times)

AI-TRAVEL · « **on:** January 29, 2014, 10:41:24 AM »

I am not sure where this should be posted. I was thinking that there's a app called tapAcall, basically records phone calls (I am sure there's are better ones w/o fees). What if I were to record convos with citi or hyatt for example were there reps promise something and then they of course say no such thing etc (just a example citi told me even if I have aa card then I can get the executive card and bonus, not saying it's not true but would like to have a little backup). Can I use it against them? How would I go about it? Did anybody ever try this? Do I have to disclose that I'm recording the call to the rep?

menachem_m · « **Reply #1 on:** January 29, 2014, 12:13:37 PM »

You can use google voice for free. It's only for "incoming" calls though, so you have to go to Google voice first and place the call through Gmail/talk.

AI-TRAVEL · « **Reply #2 on:** January 29, 2014, 12:41:22 PM »

Quote from: menachem_m on January 29, 2014, 12:13:37 PM

You can use google voice for free. It's only for "incoming" calls though, so you have to go to Google voice first and place the call through Gmail/talk.

either way does this help for proof against them? Can I hold their feet to the firs with such a recording?

Redbull3 · « **Reply #3 on:** January 29, 2014, 12:43:07 PM »

You can also try to write down the rep's name, date and time. I have had success getting them to pull calls to verify what reps have told me (not just in the world of CC but customer service in general).

zh cohen · « **Reply #4 on:** January 29, 2014, 08:19:17 PM »

Every state has different laws regarding recording phone calls without consent.

I wonder if the fact that they are recording changes anything.

ushdadude · « **Reply #5 on:** January 29, 2014, 08:21:04 PM »

Quote from: zh cohen on January 29, 2014, 08:19:17 PM

Every state has different laws regarding recording phone calls without consent.

I wonder if the fact that they are recording changes anything.

When they tell you "this call may be monitored or recorded" you can just say "same here"

AI-TRAVEL · « **Reply #6 on:** January 29, 2014, 08:26:05 PM »

Quote from: ushdadude on January 29, 2014, 08:21:04 PM

When they tell you "this call may be monitored or recorded" you can just say "same here"

lol! How about, "same here!!! Take that biatches!!" But to actually put such a phone call into play.... Would they care I have a recording... I'm thinking prob not

mod · « **Reply #7 on:** January 29, 2014, 08:35:52 PM »

Or just make a beeping sound every 10 seconds of the conversation

DBK · « **Reply #8 on:** January 29, 2014, 10:10:34 PM »

Quote from: AI-TRAVEL on January 29, 2014, 08:26:05 PM

lol! How about, "same here!!! Take that biatches!!" But to actually put such a phone call into play.... Would they care I have a recording... I'm thinking prob not

Actually for legal reasons depending on the state they are in there is a consent required in NJ for example to record only one party needs to consent to record in NY you need two parties to consent otherwise you can be prosecuted for wire tapping charges.

EJB · « **Reply #9 on:** January 30, 2014, 08:00:50 AM »

Quote from: ushdadude on January 29, 2014, 08:21:04 PM

When they tell you "this call may be monitored or recorded" you can just say "same here"

... and they'll hang up after you spend 15 minutes on hold.

Menachem613 · « **Reply #10 on:** January 30, 2014, 08:36:44 AM »

Quote from: DBK on January 29, 2014, 10:10:34 PM

Actually for legal reasons depending on the state they are in there is a consent required in NJ for example to record only one party needs to consent to record in NY you need two parties to consent otherwise you can be prosecuted for wire tapping charges.

-1

AI-TRAVEL · « **Reply #11 on:** January 30, 2014, 10:18:44 AM »

Quote from: Menachem613 on January 30, 2014, 08:36:44 AM

-1

??

DBK · « **Reply #12 on:** January 30, 2014, 10:19:16 AM »

Quote from: Menachem613 on January 30, 2014, 08:36:44 AM

-1

Menachem613 · « **Reply #13 on:** January 30, 2014, 10:24:43 AM »

He's wrong on NY law.

DBK · « **Reply #14 on:** January 30, 2014, 10:27:21 AM »

Quote from: Menachem613 on January 30, 2014, 10:24:43 AM

He's wrong on NY law.

I am not a lawyer, I am just repeating what I was told after being in a situation that this type of question had to be asked.

Menachem613 · « **Reply #15 on:** January 30, 2014, 10:30:20 AM »

Quote from: DBK on January 30, 2014, 10:27:21 AM

I am not a lawyer, I am just repeating what I was told after being in a situation that this type of question had to be asked.

Told by who?

DBK · « **Reply #16 on:** January 30, 2014, 10:34:55 AM »

Quote from: Menachem613 on January 30, 2014, 10:30:20 AM

Told by who?

Wife works at Deloitte, she spoke to one of the lawyers there who informed her in NJ only one party needs to consent in NY you need two.

Menachem613 · « **Reply #17 on:** January 30, 2014, 10:35:36 AM »

I thought Deloitte had smarter people.

churnbabychurn · « **Reply #18 on:** January 30, 2014, 10:44:05 AM »

NY and NJ are one party consent states. The question is what happens if reps are located in two party states? Either way, their "this call may be recorded" thing constitutes two party consent.

DBK · « **Reply #19 on:** January 30, 2014, 10:53:54 AM »

Quote from: churnbabychurn on January 30, 2014, 10:44:05 AM

NY and NJ are one party consent states. The question is what happens if reps are located in two party states? Either way, their "this call may be recorded" thing constitutes two party consent.

Right, but I dont think it would work in the opposite direction, by recording the rep yourself. CMIIW