Dear Mr. Sport,
Please accept our apologies for the condition in which you received your stroller after your recent travel with Delta.
Please be assured that every precaution is made to have a passenger's luggage arrive in the same condition as when it was checked into our care. We succeed with few exceptions, and regret the mishandling on your trip.
Our check for $540.00, to reimburse you for the damaged stroller, will be mailed under separate cover.
We appreciate, and thank you for, your choice of Delta to provide your air transportation and look forward to being able to welcome and serve you, once again, on board one of our flights.
Sincerely,