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Author Topic: Chase UR Error-Help Needed  (Read 991 times)

Offline avadah

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Chase UR Error-Help Needed
« on: February 10, 2014, 03:18:36 PM »
I transferred 27K UR points to my BA account. When I logged back into Chase it showed that no points were deducted (and no points posted in BA yet) so I transferred it again and the same thing happened. When I was about to transfer a 3rd time It showed the points deducted when it asks which account I want to transfer from (but still not on the main page where it says total points).

Bottom line there was a double transfer do to an error on the site. I have a screen shot showing the site is messed up (that the numbers don't match in the account selection and UR point total). HUCA'd and SM'd so many times even reached out to them on twitter but nothing doing. What should I do now?
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Offline dovy2

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Re: Chase UR Error-Help Needed
« Reply #1 on: February 10, 2014, 09:10:29 PM »
In the future: patience!
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Offline Name Changed

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Re: Chase UR Error-Help Needed
« Reply #2 on: February 10, 2014, 09:23:08 PM »
In the future you could look at the order info in the UR Mall, and see the status of redemption. If it says complete, I would not attempt another transfer.

Only option I would suggest is calling and open a case to have them get the points reversed. Not likely will they reverse it.
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Offline Miracle

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Re: Chase UR Error-Help Needed
« Reply #3 on: February 11, 2014, 01:23:44 AM »
Quote from: dovy2 on February 10, 2014, 09:10:29 PM
In the future: patience!
+1, points aren't always quickly transferred. Depends on the alliance.
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Offline avadah

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Re: Chase UR Error-Help Needed
« Reply #4 on: February 11, 2014, 01:44:21 AM »
What about compensation? I have this screenshot showing something is off.
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