Extra Guy Fieri Cutlery Set

[JamesIV]

Chatting with an Amazon dude he didn't offer me any more $$$ but he said - "Yes I see that we have promised to honor the price for one of the item. But currently the item was out of stock from Amazon. Once the item is in stock please place an order and contact us we'll apply the incorrect price."

[DoGo]

Why so long!!??

[ah]

On the phone with them now.. Will report back.

ETA: Getting a credit of around $75.00 (to be used for anything sold/shipped by amazon) the difference between what I was going to pay (12.something) and what the price was. Not bad. Lets see if it keeps the $10 credit also on there.

So in total, I am happy. 

wow! great job!

[DoGo]

On the phone with them now.. Will report back.

ETA: Getting a credit of around $75.00 (to be used for anything sold/shipped by amazon) the difference between what I was going to pay (12.something) and what the price was. Not bad. Lets see if it keeps the $10 credit also on there.

So in total, I am happy. 

What did u say

[chucksterace]

What did u say

That I was told it was going to be honored and they went back on their word. That I buy a lot from them each year and I won't buy from someone who is dishonest and goes back on their words.

I got a promo credit for $76.96 + the $10 they gave in the email. Success

[DoGo]

That I was told it was going to be honored and they went back on their word. That I buy a lot from them each year and I won't buy from someone who is dishonest and goes back on their words.

I got a promo credit for $76.96 + the $10 they gave in the email. Success

I was from the ones that only ordered 1 set, so I did not get the email they were honoring.. Oh well..

[chucksterace]

I was from the ones that only ordered 1 set, so I did not get the email they were honoring.. Oh well..

Doesn't matter. I got it on two accounts. One that got the email and one that only ordered 1. I said if you told one person that they will honor it why is he special and that basically anyone who ordered just one was going to be honored as well.

[lubaby]

That I was told it was going to be honored and they went back on their word. That I buy a lot from them each year and I won't buy from someone who is dishonest and goes back on their words.

I got a promo credit for $76.96 + the $10 they gave in the email. Success

That's what it sounded like the rep told me, but she ended up putting it in just for the the $12.98. Gonna have to chat with them again.
Just waiting for the chat transcript to come through. Don't know why it's taking so long.

[Ergel]

I got a promo credit for $76.96

Great part about promo credit is that there is no tax charged on something you pay with promo credit. It's treated like a coupon

[chucksterace]

Great part about promo credit is that there is no tax charged on something you pay with promo credit. It's treated like a coupon

Good to know, but I live in Chicago, no tax anyways.

[springles]

Great part about promo credit is that there is no tax charged on something you pay with promo credit. It's treated like a coupon

Is that for all amazon credit, even from gift cards? How does amazon know if its using promo credit or gift card credit? It all shows as one credit balance in my account?
Also, in my account the $10 is showing as gift card credit, not promo

[lubaby]

Is that for all amazon credit, even from gift cards? How does amazon know if its using promo credit or gift card credit? It all shows as one credit balance in my account?
Also, in my account the $10 is showing as gift card credit, not promo

There's a "Gift Card" and then a "Promotional Credit".
The Promotional Credit lowers the item price, while the Gift Card just lowers your credit card swipe.

[chucksterace]

Is that for all amazon credit, even from gift cards? How does amazon know if its using promo credit or gift card credit? It all shows as one credit balance in my account?
Also, in my account the $10 is showing as gift card credit, not promo

Promo credit is different.

To check promo credit see here - http://www.amazon.com/gp/feature.html/?docId=1000811661#gc

[DoGo]

Got an additional 10, wasn't easy..

Initial Question: Canceled Order

07:57 PM(GMT) Gnanendra(CSA): I'm writing to followup on our chat conversation that we had today.
07:57 PM(GMT) DoGo: Hello I just received an email stating that the "Guy Fieri Gourmet 14-Piece Triple Riveted Cutlery Set" was canceled
07:58 PM(GMT) DoGo: This is really upsetting, I was really relying on the set for occasion.
When ever I checked it said it will be shipped soon..
07:59 PM(GMT) DoGo: I was told it would ship, so I prepared to receive the set. Now it went up very steeply in price - to about $100
Why did it take so long to let me know?
08:00 PM(GMT) Gnanendra(CSA): I'm so sorry to learn your order was canceled.
08:00 PM(GMT) DoGo: Amazon was very not honest..
08:00 PM(GMT) Gnanendra(CSA): DoGo, I checked the order and see that the seller has canceled your order due to inventory issues.
08:01 PM(GMT) DoGo: I am a very loyal costumer and do not expect to be told it will ship, and then a month later learn otherwise
08:01 PM(GMT) Gnanendra(CSA): I'm sorry for the confusion.
08:02 PM(GMT) DoGo: Maybe Amazon can make up for it?
Helping me with future orders
08:03 PM(GMT) Gnanendra(CSA): I see that there is a pricing error and that's the reason the order was canceled.
08:03 PM(GMT) DoGo: I see that Amazon told everyone that 1 set will be honored per costumer,
08:04 PM(GMT) Gnanendra(CSA): I understand, however, due to pricing error the order was canceled.
08:06 PM(GMT) DoGo: So please tell me if you feel Amazon was right to tell me for the past month that it will be shipped?
08:07 PM(GMT) Gnanendra(CSA): I totally understand your concern.
08:08 PM(GMT) DoGo: Can you give me credit for a future purchase for the misunderstanding
08:08 PM(GMT) Gnanendra(CSA): DoGo, as per pir resources,
our*
I see that this a known issue.
We've issued $10 Amazon.com gift card to your account.
08:09 PM(GMT) Gnanendra(CSA): You can view your gift card balance and usage history in Your Account here:...
08:10 PM(GMT) Gnanendra(CSA): I hope we're still connected.
08:10 PM(GMT) DoGo: ye
so thats it?
08:11 PM(GMT) Gnanendra(CSA): I've also forwarded your experience as feedback to appropriate team to ensure this won't happen in the future.

08:11 PM(GMT) DoGo: any help
08:11 PM(GMT) Gnanendra(CSA): I understand.
08:12 PM(GMT) Gnanendra(CSA): If you still want the item, you can place a new order for the item shipped by Amazon with one day shipping and contact us with the order numbert.
We'll waive the shipping charges for your order.
08:12 PM(GMT) DoGo: r u playing with me
08:13 PM(GMT) Gnanendra(CSA): I'm sorry, may I ask you what help you're needing this case, DoGo?
08:14 PM(GMT) DoGo: $
08:15 PM(GMT) Gnanendra(CSA): I understand, as an exception I'll issue a $10 promotional certificate to your Amazon.com account.
08:15 PM(GMT) DoGo: thanx
08:15 PM(GMT) Gnanendra(CSA): You're welcome.
08:16 PM(GMT) DoGo: have a great day
08:16 PM(GMT) Gnanendra(CSA): To avoid any confusion, this can be used only for items sold and shipped by Amazon.
08:16 PM(GMT) DoGo: ok
08:16 PM(GMT) Gnanendra(CSA): I'll send you an email confirming this.
08:16 PM(GMT) DoGo: thanx
08:16 PM(GMT) Gnanendra(CSA): I apologize for the inconvenience this has caused.
You're welcome.
Is there anything else I can do for you today?
08:17 PM(GMT) DoGo: thanx

[jmansour]

I got a great rep (he was an american for a change), i explained to him what occured. He could not give that exact set because amazon didnt have any to fulfill. He gave me another set that was $97 direct from amazon and adjusted the price after I placed the otder! he even left my $10 credit alone!

[DZ]

Got another $30 promo after chatting with amazon...so +$10 GC...I'm satisfied

[JamesIV]

Got an additional 20$ by calling them up. Some Canadian lady. $20 + $10 - I'm happy

[SamKey]

I got $10 + $25 chat

[tageed-lee]

Having trouble chatting... so far nothing...

[Joe4007]

Having trouble chatting... so far nothing...

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