How do you deal with such incompetent agents? First I was bounced around to different people and then she (he?) claims I will get it in 24 hours when there is no chance in the world that will happen.
What was I supposed to say, no you're wrong I wont get it?
It was shipped surepost:
And this is what ups shows:
Me: Hi, it still shows that ups does not have possession of the package, we both know at this point something is wrong
You are now connected to Elio from Amazon.com
Elio: Hello, my name is Elio. I'm here to help you today.
A Customer Service Associate will be with you in a moment.
You are now connected to Kenes from Amazon.com
Kenes: Hello, my name is Kenes. Please give me a moment to review the previous correspondence.
Me: hi
Kenes: Is this the item? ####
Me: Yup
Kenes: Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Anand from Amazon.com
Anand: Hello, my name is Anand. Please give me a moment to review the previous correspondence.
Thank you for your patience.
I have checked the details and would like to inform you that the item you are referring to shows as intransit. As there is no tracking update for the item I will go ahead and contact the inventory team so that the tracking can be updated.
Me: ok
Anand: Please stay connected so that I can contact the team.
Thank you for your patience.
I have contacted the team and have asked them to update the tracking for the item also I request you to please wait for next 24 hours. The item will get delivered to you.
In case if you do not get the item in next 24 hours. We will help you with a refund for the item.
Would that work?
Me: I need the item though pretty badly, my faucet is broken right now
Anand: Please do not worry as I have asked them to make sure that you get the item and the carrier will deliver to you in next 24 hours.
Me: ok thanks
Anand: Thank you for your understanding here. It is highly appreciated.
Beside this is there anything else I can help you today?
Me: ope thanks
Anand: Thank you for contacting Amazon. Have a great rest of your day. Please click on **“End Chat”** at the upper right corner of this window.