I purchased $1000 worth of digital camera gear and the seller had very poor pics and a very poor description. He wrote in his listing that he is not a photographer and the equipment is being sold as is. From his terrible pics and description it looked like a great deal and i won the auction. I asked a bunch of questions which he partially ignored and for better pics which he never sent.
Some of the equipment had obvious damaged (corroded batteries) and some of the lenses were so old, pre digital camera days. I asked the seller for a return or a partial refund and he said he will leave it to the discretion of ebay.
I opened a dispute and the "high value claims" department asked me to get repair estimates for each item, and if i do not respond in 5 days they will close the case not in my favor and, "We can allow you more time, as long as you contact us before" and "We will be in touch with you by your registered phone number or by email within 48 hours of the hold time ending.".
I responded explaining that the items had visible damage and to obtain quotes are very time consuming and expensive, so they asked me to provide pics.
I sent pics (on the 5th day) and the email bounced back, then i got an email saying the case was closed and i will not get a refund as I didnt provide documentation by the 5th day.
I appealed the dispute saying that i did get back to them within the 5 days and attempted to email photos as requested and the photos were originally uploaded in the resolution center as well even before they were requested. I got the exact same email back verbatim stating, "... we have reviewed the case... and you didnt provide the documentation by the close date", so obviously they are not reading my emails.
My question is, what luck will i have disputing with amex now?
Will ebay/paypal ban me? will amex cover me?
Sorry for the long post, but i prefer to include details.
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