Dan writes on the bottom of each Jos a bank deal -
“Your satisfaction is the cornerstone of our business. With 105 years of manufacturing expertise, we guarantee our clothing to be of the finest quality. Every item will give you complete satisfaction, or you may return it for a refund.”
There is no time limit for returns to Jos. A. Bank!.
I have about 1.5 years worth of returns and now when I am trying to return the items I am being told that there is a 90 day limit on returns.
Looking up returns on the website does not mention 90 days but after searching more I managed to find this -
Returns are easy at Jos. A. Bank.
If you are not completely satisfied, you may return or exchange your purchase within 90 days from the original date of purchase (returns after 90 days are eligible to receive an in-store credit or gift card only).
Update - I spoke with corporate and they told me the policy changed in Nov 17, They are trying to verify if older orders are affected by the policy change or not.