Spirit baggage claim let down....help needed!

[gold]

I just flew Spirit from ACY to FLL. They misplaced my luggage and told us to buy interim items, which they will reimburse. They told us that we will be ok as long as we are under $3,500 per person. We went to town shopping and sent them the receipts.
They responded to my claim that anything over $150 needs to be dropped from the claim or sent to them and will then be refunded!!!
Anyone have any ideas?

[aygart]

I just flew Spirit from ACY to FLL. They misplaced my luggage and told us to buy interim items, which they will reimburse. They told us that we will be ok as long as we are under $3,500 per person. We went to town shopping and sent them the receipts.
They responded to my claim that anything over $150 needs to be dropped from the claim or sent to them and will then be refunded!!!
Anyone have any ideas?

Ask them for a shipping label? They may want to insure the $50,000 diamond though.

[AJK]

They responded to my claim that anything over $150 needs to be dropped from the claim or sent to them and will then be refunded!!!

Provided they found your luggage...why is that unreasonable?

While it's not usual, the fact that most airlines don't make the same demands is what is surprising.

[Mr. CC]

Provided they found your luggage...why is that unreasonable?

If that would be the terms then fine. But over here it seems like they told him that he would be reimbursed.

[AJK]

If that would be the terms then fine. But over here it seems like they told him that he would be reimbursed.

...and he is going to be reimbursed. But he's not going to receive a double-reimbursement.

[Mr. CC]

...and he is going to be reimbursed. But he's not going to receive a double-reimbursement.

I guess I missed something

[nafnaf12]

...and he is going to be reimbursed. But he's not going to receive a double-reimbursement.

+1.
I believe LH offers only a 50% refund unless you return the items. Makes sense
(Although if you shop right, you can do very well with 50% off  )