Dear xxxxx
Thank you for your correspondence regarding the reservation you made with Wideroe for travel on US Airways.
We are investigating the circumstances you described. If you have evidence that your credit card was charged, please send us this information as soon as possible. Please note that an itinerary or "confirmation for reservation" is not evidence that your credit card was charged.
We will forward your complaint to the airline and will ask the company to respond directly to you. If you need to contact our analyst assigned to your case, you may leave a telephone message on our Aviation Consumer line at 202-366-2220. Please include your name and case number (see above). We will make every effort to reply to your message within one business day.
We have entered your complaint in our computerized industry monitoring system, and it will be counted among the number of complaints filed against this airline in our monthly Air Travel Consumer Report. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website,
www.dot.gov/airconsumer. Thank you for taking the time to contact us.
Sincerely,
Norman A. Strickman
Director, Aviation Consumer Protection Division
Office of Aviation Enforcement and Proceedings