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This is the thread for all random/general questions about Southwest. The official airline code for Southwest is WN as SW was taken by Air Namibia, but many people on the forums refer to Southwest as SW since no one talks about Air Namibia ever.

For questions about any of the SW CC's, see here.
For questions about the SW Companion Pass, see here.
For questions about auto-checkin to SW flights, see here. (Follow the wiki to learn how to set it up.)
« Last edited by @Yehuda on August 14, 2014, 11:29:08 AM »

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Author Topic: Southwest questions  (Read 128682 times)

Offline thaber

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Re: Southwest questions
« Reply #320 on: May 22, 2017, 09:59:00 AM »
Thank you all
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Offline ad120

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Re: Southwest questions
« Reply #321 on: May 23, 2017, 01:48:36 AM »
Quote from: NTorch on May 22, 2017, 09:54:56 AM
To get family boarding one of the kids must be under 5.
https://tinyurl.com/lypn6sn
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Offline Moshe26

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Re: Southwest questions
« Reply #322 on: May 26, 2017, 01:19:32 PM »
flying from Denver to LGA on erev yom tov. arriving at 410PM. should I add the early bird check-in for that flight to get out of the plane asap or it really doesn't make a diff? also do I need to add it for my wife (CP) or can I save her a seat?
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Offline bb1836

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Re: Southwest questions
« Reply #323 on: May 26, 2017, 01:26:19 PM »
Quote from: Moshe26 on May 26, 2017, 01:19:32 PM
flying from Denver to LGA on erev yom tov. arriving at 410PM. should I add the early bird check-in for that flight to get out of the plane asap or it really doesn't make a diff? also do I need to add it for my wife (CP) or can I save her a seat?
Not sure about whether its worth it or not to get pre-boarding, but if you do end up getting it, you would have to get it for your CP as well if you want to board the plane together. You can always try the "I'm saving this seat" route and hope that it works (I don't see why it shouldn't).
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As @davidmal says: "Likes" feed the family

Offline Moshe26

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Re: Southwest questions
« Reply #324 on: May 27, 2017, 09:49:27 PM »
I ended up booking another flight for the way back. Is there any way to cancel the return flight from a round trip and get my points back?
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Offline keemster26

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Re: Southwest questions
« Reply #325 on: May 27, 2017, 10:09:17 PM »
Quote from: Moshe26 on May 27, 2017, 09:49:27 PM
I ended up booking another flight for the way back. Is there any way to cancel the return flight from a round trip and get my points back?
Did you book it as a round trip or 2 one ways?
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Offline Moshe26

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Re: Southwest questions
« Reply #326 on: May 27, 2017, 10:31:03 PM »
Quote from: keemster26 on May 27, 2017, 10:09:17 PM
Did you book it as a round trip or 2 one ways?
round trip
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Offline ShlockDoc

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Re: Southwest questions
« Reply #327 on: May 27, 2017, 10:31:39 PM »
Quote from: Moshe26 on May 27, 2017, 09:49:27 PM
I ended up booking another flight for the way back. Is there any way to cancel the return flight from a round trip and get my points back?

Sure. Call them.
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Offline Moshe26

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Re: Southwest questions
« Reply #328 on: May 27, 2017, 10:34:16 PM »
Quote from: ShlockDoc on May 27, 2017, 10:31:39 PM
Sure. Call them.
awesome that was quick! thank you
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Offline efflpetzel

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Re: Southwest questions
« Reply #329 on: June 13, 2017, 07:32:02 PM »
Do lap kids get 2 free bags
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Offline as2

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Re: Southwest questions
« Reply #330 on: June 13, 2017, 08:05:58 PM »
Quote from: efflpetzel on June 13, 2017, 07:32:02 PM
Do lap kids get 2 free bags
Pretty sure they don't. Someone back me up here.
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Offline 159dallas

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Re: Southwest questions
« Reply #331 on: June 14, 2017, 12:03:56 AM »
Quote from: as2 on June 13, 2017, 08:05:58 PM
Pretty sure they don't. Someone back me up here.

+1 Unless you purchase a fare or have your child age verified see  https://www.southwest.com/html/customer-service/family/baby-on-board-pol.html (Doesn't say about bags but the assumption is that you need a boarding pass to do that)
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Offline NTorch

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Re: Southwest questions
« Reply #332 on: June 14, 2017, 10:42:37 AM »
Quote
Do lap kids get 2 free bags

When they check the bags they link them to a ticket so you wont be able to.
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Offline shaulyaakov

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Re: Southwest questions
« Reply #333 on: June 19, 2017, 01:39:43 PM »
Does anyone know if southwest refunds airfare completely within 24 hrs  (ie back to credit card) if flight is booked less than 7 days in advance?
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Offline keemster26

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Re: Southwest questions
« Reply #334 on: June 19, 2017, 02:00:05 PM »
Happy birthday southwest! Don't forget to ask them for your free alcoholic beverage
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Offline voldemort

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Re: Southwest questions
« Reply #335 on: June 19, 2017, 02:45:48 PM »
Quote from: keemster26 on June 19, 2017, 02:00:05 PM
Happy birthday southwest! Don't forget to ask them for your free alcoholic beverage
That was yesterday.
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Offline shulem92

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Re: Southwest questions
« Reply #336 on: June 19, 2017, 06:15:08 PM »
Quote from: voldemort on June 19, 2017, 02:45:48 PM
That was yesterday.
They honored it for me today
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Offline voldemort

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Re: Southwest questions
« Reply #337 on: June 19, 2017, 06:16:22 PM »
Quote from: shulem92 on June 19, 2017, 06:15:08 PM
They honored it for me today
Nice!  Makes sense,they have great customer service.
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Offline shulem92

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Re: Southwest questions
« Reply #338 on: June 19, 2017, 06:18:11 PM »
Quote from: voldemort on June 19, 2017, 06:16:22 PM
Nice!  Makes sense,they have great customer service.
Yeah, I asked the steward if it was still ongoing, he said, "no, but if it were what would you want?" And he brought me a beer
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Offline ShlockDoc

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Re: Southwest questions
« Reply #339 on: June 19, 2017, 06:21:10 PM »
Quote from: shulem92 on June 19, 2017, 06:18:11 PM
Yeah, I asked the steward if it was still ongoing, he said, "no, but if it were what would you want?" And he brought me a beer

It's worth taking a moment to fill out their feedback form to let them know that he improved your experience.  I have a friend who's a SW FA and he said that they make a huge difference and most people only fill it out for complaints, not the good things they do.
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