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This is the thread for all random/general questions about Southwest. The official airline code for Southwest is WN as SW was taken by Air Namibia, but many people on the forums refer to Southwest as SW since no one talks about Air Namibia ever.

For questions about any of the SW CC's, see here.
For questions about the SW Companion Pass, see here.
For questions about auto-checkin to SW flights, see here. (Follow the wiki to learn how to set it up.)
« Last edited by @Yehuda on August 14, 2014, 11:29:08 AM »

Author Topic: Southwest questions  (Read 47159 times)

Online as2

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Re: Southwest questions
« Reply #330 on: June 13, 2017, 08:05:58 PM »
Do lap kids get 2 free bags
Pretty sure they don't. Someone back me up here.
Memories last forever, make them while you can.

Online 159dallas

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Re: Southwest questions
« Reply #331 on: June 14, 2017, 12:03:56 AM »
Pretty sure they don't. Someone back me up here.

+1 Unless you purchase a fare or have your child age verified see  https://www.southwest.com/html/customer-service/family/baby-on-board-pol.html (Doesn't say about bags but the assumption is that you need a boarding pass to do that)

Offline NTorch

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Re: Southwest questions
« Reply #332 on: June 14, 2017, 10:42:37 AM »
Quote
Do lap kids get 2 free bags

When they check the bags they link them to a ticket so you wont be able to.

Offline shaulyaakov

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Re: Southwest questions
« Reply #333 on: June 19, 2017, 01:39:43 PM »
Does anyone know if southwest refunds airfare completely within 24 hrs  (ie back to credit card) if flight is booked less than 7 days in advance?

Offline keemster26

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Re: Southwest questions
« Reply #334 on: June 19, 2017, 02:00:05 PM »
Happy birthday southwest! Don't forget to ask them for your free alcoholic beverage

Offline voldemort

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Re: Southwest questions
« Reply #335 on: June 19, 2017, 02:45:48 PM »
Happy birthday southwest! Don't forget to ask them for your free alcoholic beverage
That was yesterday.

Offline shulem92

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Re: Southwest questions
« Reply #336 on: June 19, 2017, 06:15:08 PM »
That was yesterday.
They honored it for me today

Offline voldemort

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Re: Southwest questions
« Reply #337 on: June 19, 2017, 06:16:22 PM »
They honored it for me today
Nice!  Makes sense,they have great customer service.

Offline shulem92

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Re: Southwest questions
« Reply #338 on: June 19, 2017, 06:18:11 PM »
Nice!  Makes sense,they have great customer service.
Yeah, I asked the steward if it was still ongoing, he said, "no, but if it were what would you want?" And he brought me a beer

Offline ShlockDoc

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Re: Southwest questions
« Reply #339 on: June 19, 2017, 06:21:10 PM »
Yeah, I asked the steward if it was still ongoing, he said, "no, but if it were what would you want?" And he brought me a beer

It's worth taking a moment to fill out their feedback form to let them know that he improved your experience.  I have a friend who's a SW FA and he said that they make a huge difference and most people only fill it out for complaints, not the good things they do.

Offline shulem92

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Re: Southwest questions
« Reply #340 on: June 19, 2017, 06:28:33 PM »
It's worth taking a moment to fill out their feedback form to let them know that he improved your experience.  I have a friend who's a SW FA and he said that they make a huge difference and most people only fill it out for complaints, not the good things they do.
Never even knew they have a feedback form where you can write about a specific steward

Offline ShlockDoc

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Re: Southwest questions
« Reply #341 on: June 19, 2017, 06:43:12 PM »
Never even knew they have a feedback form where you can write about a specific steward

https://www.southwest.com/contact-us/contact-us.html

Click on send an email on the left.  I just filled this out yesterday for a FA that was super helpful.   It could help his career and make his day and costs me 3 minutes...

Offline zow

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Re: Southwest questions
« Reply #342 on: June 19, 2017, 11:04:03 PM »
https://www.southwest.com/contact-us/contact-us.html

Click on send an email on the left.  I just filled this out yesterday for a FA that was super helpful.   It could help his career and make his day and costs me 3 minutes...
+1000

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Re: Southwest questions
« Reply #343 on: June 29, 2017, 02:49:31 PM »
trying to book a flights from NYC to SAN and according to the map there should be a non stop flight which is true for the month of july and first two weeks of aug. however I am unable to find non stop flights for the last week of Aug. does southwest usually add the non stop flights closer date to departure?

Offline high end hobo

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Re: Southwest questions
« Reply #344 on: June 30, 2017, 05:54:36 PM »
trying to book a flights from NYC to SAN and according to the map there should be a non stop flight which is true for the month of july and first two weeks of aug. however I am unable to find non stop flights for the last week of Aug. does southwest usually add the non stop flights closer date to departure?
Are u searching from LGA or EWR?