From an perspective outside of the FF hacking community, who thinks it was a wrong move by DL and UA?
The whole system didn't make sense in first place. The only sensible way to reward customers should be based on spending and revenue for a company.
Why in the world should an airline reward customers based on how many miles the fly? How does that get them more revenue?
They could've just reward customers based on the length of their nose. It makes the same sense as based on miles flow